Office Manager Houston TX

Waste Pro•Houston, TX

4d•Onsite

About The Position

The Office Manager is responsible for day-to-day administrative, customer service, and accounting functions within the office. The role supervises billing, collections, customer service, accounts payable, and payroll/HR functions. The Office Manager also assists regional staff and the Division, Operations, and Sales Managers with reporting requirements. The position oversees office operations, billing accuracy, credit processing, customer service, payable processing, collections, deposits, financial reporting, franchise reports, and payroll/HR support. It also assists with financial and operational analysis, sales contract maintenance, and reporting on business and service changes. The normal work setting is an office.

Requirements

Prior office management experience is required.
Accounting experience is required.
Ability to maintain relationships with customers, vendors, and coworkers while effectively communicating and resolving issues.
Ability to work in an organized manner.
Strong computer skills and ability to learn new computer programs.
Ability to maintain a professional atmosphere when working with Management, Corporate, and Local Staff.
Use motor coordination and finger dexterity, such as for keyboarding, machine operation, or driving, for most of the workday.
Ability to exert light physical effort; occasional lifting, carrying, pushing, or pulling of objects weighing less than 25 pounds may be involved.

Nice To Haves

AA or AS degree preferred.

Responsibilities

Manage all administrative functions in the office.
Work with the billing clerk to ensure accurate billing of customers in the market area.
Prepare and input monthly billing journal entries.
Manage credit processing procedures.
Oversee the customer service department, including scheduling, training, and observing Customer Service Representatives.
Oversee coding and processing of payables and submit them for approval.
Work with the Collections department to ensure timely collection of customer accounts and adequate cash flows.
Complete weekly accounts receivable reports and review them with management to develop action plans for improving DSO results.
Ensure segregation of duties in the office.
Manage timely and accurate deposits for local payments.
Maintain professionalism when communicating with customers and employees.
Prepare accurate monthly revenue projections for management review.
Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
Ensure monthly and quarterly franchise reports are completed and filed.
Assist in gathering, verifying, and entering financial and statistical data for productivity reporting.
Assist in restructuring Tower reports as needed for financial and operational analysis.
Generate reports on new and lost business, changes in service, and related matters.
Assist Sales with maintaining sales contracts, including tracking expiration dates.
Support or perform payroll and HR functions in a timely and accurate manner.
Attend and participate in corporation-sponsored training courses as assigned.
Keep current on job-appropriate technology used by Waste Pro USA.
Perform additional duties as assigned by the Supervisor.