Office Manager - Merritt Island

Coast Dental•Merritt Island, FL

20h•Onsite

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team, managing goals and expectations, and fostering accountability, authority, and responsibility. The role provides support, communication, and guidance to improve team performance. The Office Manager may travel between offices to provide coverage and may oversee an office that is not fully staffed. The position oversees office staff and operations, including hiring, training, performance management, patient communication, scheduling, insurance processes, collections, deposits, payroll, supplies, and inventory. It also supports effective coordination between front- and back-office staff and serves as a liaison between corporate and office teams. The Office Manager helps ensure patient and staff retention, accurate documentation, timely handling of complaints, and compliance with workplace safety and training requirements. The role is hourly and sedentary, based in clean, well-lit, relatively quiet work areas that are highly visible and designed to make a good impression.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train staff on accounts receivable and collection percentages.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or when offices lack a permanent provider.
Train staff on and review patient financing and credit volume and accuracy.
Train the team to provide effective customer service by telephone and in person.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to ensure cooperation between front- and back-office staff, including handling email, newsletters, policy updates, correspondence, training, meetings, webinar information, and relevant data.
Respond to general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and overtime control.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure workplace safety, including timely and accurate workers’ compensation reporting and post-accident investigations; completion of annual OSHA Bloodborne Pathogen training; accurate, onsite MSDS sheets; and tracking, exchange, and review of office radiation badges.
Complete the monthly checklist and ensure all areas are up to date.
Communicate effectively and serve as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.