Office Manager | Pulmonary Clinic | Day | Full-Time

UF Health • Jacksonville, FL

5d

About The Position

In consultation with the Medical Director and under the supervision of the Ambulatory Administrator or Operations Manager, the Office Manager directs, supervises, and coordinates all administrative activities of a departmental practice or satellite practice. The role ensures that the practice maintains the level of service and effectiveness expected by patients, providers, and Administration. It is responsible for managing personnel, supplies, equipment, accounts payable, and accounts receivable. Within established UF Health guidelines and under the direction of the appropriate Administrator or Manager, the Office Manager ensures adherence to policies, procedures, and regulatory requirements. The role provides exemplary customer service and ensures that office and department staff deliver a high level of customer service.

Requirements

• High school diploma or GED.
• Working knowledge of patient billing, including CPT4 and ICD9 coding, medical terminology, and various payer classes.
• Working knowledge of HMOs, Medicare, Medicaid, PPOs, and third-party payors.
• Ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division.
• Working knowledge of computers and software such as MS Word, Excel, and Outlook.
• Excellent verbal and written English skills.
• 1–2 years of operational experience in an office, hospital unit, or ambulatory setting.

Nice To Haves

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Basic Life Support from the American Heart Association.
• Operational experience in an ambulatory practice setting in the same or similar specialty.
• Knowledge of medical-practice policies and procedures sufficient to direct operations and provide effective patient care.
• For clinical Medical Assistant duties: graduation from an approved Medical Assistant program; graduation from an EMT or military Emergency Medical Technician school may be substituted. Certification by the American Association of Medical Assistants or as a Registered Medical Assistant by the American Society of Medical Technologists is required and must be actively maintained; a certified EMT may be substituted for Medical Assistant certification.
• For clinical LPN duties: current Florida LPN licensure.

Responsibilities

• Direct, supervise, and coordinate all administrative activities of a departmental practice or satellite practice.
• Ensure the practice maintains expected levels of service and effectiveness for patients, providers, and Administration.
• Manage personnel, supplies, equipment, accounts payable, and accounts receivable.
• Ensure adherence to UF Health policies, procedures, and regulatory requirements.
• Provide exemplary customer service and ensure office and department staff provide a high level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED