Office Manager

Henry J Austin Health Center•Trenton, NJ

23d•Onsite

About The Position

The Medical Office Manager role will ensure good business practices for the organization while the clinicians focus on providing health care. They will fully be engaged in the unique environment and clientele of a healthcare setting, as well as interacting with clinicians and complying with governmental regulations. The Medical Office Manager is responsible for the non-clinical aspects of the day-to-day operations in the medical office environment while working with HJAHC staff, outside physician offices, hospitals, another healthcare facility and stakeholders.

Requirements

High school degree required
Must hold current certification in Basic Life Support.
Complete Care Coordination and Transitional Management Course.
Proficient in MS Word, Excel, PowerPoint, and Outlook
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Nice To Haves

Associates or Bachelor's degree in Business Administration or Health Care Administration preferred.
Preferred minimum of 2 (two) years supervisory experience
Minimum of 2 to 3 years in a medical office setting.

Responsibilities

Oversee medical service activities and personnel
Plan and coordinate patient schedules
Keep budget in check
Order medical and office supplies
Design and implement office policies and procedures
Supervise and lead office staff
Oversee and manage paperwork for patient care, medical compliance, and all levels of reporting
Ensure positive collaboration between doctors and nurses
Arrange informational materials for patients
Keep inventory records
Ensure adherence to healthcare laws, rules and regulations
Answers phones, makes copies, schedules appointments and maintains supplies
Provides support to nursing and clinical staff for using the electronic medical records system, Athena
Administers and maintains patient records, breaks down medical charts for record keeping and coordinates billing.
Maintains a line of communication between the patient and clinical staff, and communicates with clinical staff to ensure all appropriate patient information is gathered.
Assists the Director of Nursing in the development of policies and procedures that govern nursing services and other services under his/her position control.
Conducts monthly office assessments at all clinical department levels.
Attend job related training as mandated.
Meets dress code standards; appearance in neat and clean.
Reports to work on time and as scheduled; completes work within designated time.
Wears identification while on duty; uses computerized punch time system correctly.
Maintains patient confidentiality at all times.
Completes in-services and returns in a timely fashion.
Attends annual review and department in-services, as scheduled.
Attends a minimum of 10 staff meetings annually; reads monthly staff meeting minutes.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, visions and goals of the facility, as well as the focus statement of the department.
Performs other duties and assumes other responsibilities as apparent and/or as assigned by Supervisor