Office Manager (Flagstaff)

Arizona Department of Administration•Flagstaff, AZ

2d•Onsite

About The Position

The Arizona Game and Fish Department (AZGFD) is seeking a dynamic Office Manager to lead their Flagstaff team. This role is crucial for delivering world-class service to hunters, anglers, boaters, and conservationists, acting as the heartbeat of regional operations. The Office Manager will bridge the gap between agency regulations and the public, ensuring seamless business operations and exceptional community engagement. This leadership position thrives on problem-solving, team building, and public service, making a significant impact on conservation efforts in Arizona.

Requirements

Knowledge in/of Commission/Department policies, procedures, all applicable laws, rules and statutes including but not limited to operations, watercraft, accounting, hunting, fishing, state procurement, and ADOA/Department personnel rules and laws.
Knowledge of public information/education and regional business operations including but not limited to revenue, sales, reporting, and funding.
Knowledge of principles and processes for providing customer and personal services.
Skilled in administering programs, coaching, and analyzing complex laws, rules, policies and procedures.
Skilled in task identification/prioritization of multiple projects, budgets and deadlines.
Skilled in reconciling, auditing and statistical analysis of data for reporting.
Skilled in negotiation, conflict resolution, problem solving, customer service, team building and strong interpersonal skills in responding to all inquiries.
Skilled in supervisory/managerial principles and techniques.
Skilled in oral and written interpersonal communications.
Ability to carry out all topics dealing with all aspects of Department responsibilities related to mission.
Ability to interpret complex laws, rules, statutes, regulations, policies and procedures.
Ability to maintain a regional customer service team ensuring goals and missions are obtained.
Ability to maintain professional harmonious working relationships with customers (external/internal).
Ability to develop performance and productivity standards, principles and practices of effective public administration.
Ability to anticipate customer needs.
Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Two to three years of experience as a supervisor or manager in a customer service or operations-heavy environment.
The ability to interpret and apply complex state laws, commission policies, and department procedures (from hunting/fishing rules to state procurement).
Strong skills in budget monitoring, statistical reporting, and personnel management.
Excellence in conflict resolution and the ability to maintain harmonious relationships with both internal teams and the diverse public.

Responsibilities

Serve as the assistant project lead for statewide programs and act as the primary contact for operations in the Flagstaff region.
Supervise and mentor the three front-counter staff, ensuring they have the training and tools to provide superior education and service to the public.
Oversee regional budgets, reconcile funding sources, and manage Department property and assets to ensure taxpayer dollars are used with integrity.
Act as the liaison between the Department and the community, interpreting complex wildlife laws and regulations for the public.
Ensure continuity of regional operations and delivery of superior customer service to Department customers.
Confer with peers/higher level management in decision making, clarifying information and resolving issues.
Manage work processes and systems; coach and mentor staff on the proper use of a complex system of methods, procedures, rules, laws and/or regulations.
Work collaboratively with regional and headquarters managers in reviewing and interpreting various operational policies, processes and reports.
Participate in various process improvement teams.
Coordinate with all Divisions to develop and implement new and existing policies, procedures, directives and forms relative to department business.
Serve as a lead contact to address critical operational issues during Regional Supervisor absences.
Ensure laws, rules, statutes and regulations are followed while serving as a regional coordinator for all programs.
Oversee front counter public information/education, implementing customer service functions to ensure superior customer service.
Direct staff to complete non-administrative projects in support of other programs.
Ensure staff is updated with training, new promotions, policies and procedures.
Evaluate counter operations/work and sales performance while coaching and mentoring.
Regularly monitor, reconcile, and coordinate budgets, funding sources, monies/charges, reporting, department's assets/property, inspections, repairs, annual assessments, hazards and liabilities.
Organize and coordinate/document with HR in recruitment/interview, hiring, and promotions.
Ensure confidentiality is maintained throughout all processes and serve as a regional payroll proxy for regional supervisors.
Perform other duties as assigned as related to the position.

Benefits

13 days’ of vacation
12 sick days
10 paid holidays
Tuition Reimbursement Program
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
Life, long-term disability, and short-term disability insurance options are available
Many more benefit programs are available
Paid Parental Leave program