Medical Center Manager - Flagstaff

PLANNED PARENTHOOD ARIZONA INC•Flagstaff, AZ

5d•$66,352 - $65,500•Onsite

About The Position

The Center Manager has the overall responsibility for the efficient coordination, management of workflow and systems, efficient implementation of new services and people management for services and staff. The Center Manager directs a multi-service program and oversees the health center budget. The Center Manager performs supervisory responsibilities to include recruitment and retention of staff, interviewing, hiring, and training of all employees, planning, assigning and directing of work, evaluating employee performance and rewarding and disciplining employees, as well as addressing patient and employee complaints and finding solutions and resolutions to issues or complaints. This position is responsible for the oversight of the health center’s overall risk, quality and compliance, as well as quality assurance to provide top notch quality care in a safe environment for both patients and staff. The Center Manager also provides support, when needed, for community outreach; community based entrepreneurial efforts, marketing, and fundraising. Although specific tasks may be delegated, the Center Manager is responsible to ensure that all operational tasks are done properly, timely and completely.

Requirements

Associate's Degree highly preferred, plus three to five years of supervisory/management healthcare experience, or an equivalent combination of education and experience
A proven leader who can lead, build a team, develop and guide employees
A passion to lead and serve patients and employees
An advocate for family planning, protection and promotion of reproductive rights and healthy families
Valid driver’s license
Insurable driving record

Nice To Haves

Outstanding moral character and commitment to neutrality, confidentiality, and professionalism
Ability to build trust and relationships with broad and diverse audiences
Exceptional organization skills and attention to detail
Excellent written and verbal communication skills with emphasis on tact and diplomacy
Ability to identify and solve complex problems using good judgment and discernment
Ability to work independently in a fast-paced growth environment, manage multiple priorities and translate business strategies
Proven project management skills and track record of delivering results on time
Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions
Demonstrated computer skills with proficiency in MS Teams including MS Outlook, Word, Excel, and PowerPoint.
Willingness to travel to all health centers in service area and work flexible hours as needed

Responsibilities

Models the highest standard of customer service and care
Works with staff to ensure appropriate access to services by current and potential patients, and seeks always to maximize our mission
Monitors and reviews patient care
Manages systems and patient flow, productivity and inventory management
Assures compliance with agencies, state and federal regulations, by monitoring protocol compliance and service delivery
Supervisor duties include: Hiring, onboarding, training, coaching, evaluating, and developing staff. Schedules, assigns and directs work
Identifies process improvement opportunities and presents solutions to the Director of Healthcare Operations
Addresses patient and employee concerns, finding solutions and resolutions to issues or complaints
Responsible for the oversight of the health center’s risk, quality and compliance
Accountable for the financial aspects of the health center’s daily operations.
Evaluates and monitors operations/programs and establishes health center goals to ensure achievement of performance levels
Participates as an active member of the clinical/client/patient services management team
Performs Outreach and collaborates with Marketing Department for marketing within the community.
Maintains and analyzes monthly clinical program(s) statistics, makes recommendations for service improvement, and submits reports
Works in conjunction with Senior Management, managers, and staff to implement new services, policies and protocols.
Submits all required occurrence and incident reports per PPAZ policy.
Implements and manages data collection according to agency policy.
Ensures all health center records are properly filed and confidentiality is maintained.
Manages all day-to-day health center activities.
Manages health center security and safety procedures.
Manages and facilitates health center flow.
Participates in patient care as patient flow dictates.
Monitors and reviews patient care by auditing charts to assure adherence to protocol.
Provides leadership in maximizing revenue and containing costs.
Responsible for overseeing health center productivity and operational goals in conjunction with budgetary adherence.
Maintains revenues, expenses and receivables within the designated range.
Ensures the health center has supplies and equipment necessary to carry out its services effectively.
Understands PPAZ’s billing policies and ensures staff is accountable for following proper billing guidelines.
Adheres to agency policy with regard to patient payment structures including self-pay fees, insurance, payment at time of service
Manages inventories, petty cash and ensure balance of daily receipts.
Demonstrates fiscal responsibility relevant to health center operations by participation in agency budgeting, strategic planning
Ensures expected patient care and customer service levels at health center.
Assists patients with service questions, concerns or complaints.
Sets standard of excellence and adherence to PPAZ's core values of respect, teamwork, professionalism, open communication and integrity for all health center staff and volunteers.
All medical employees at Planned Parenthood Arizona, Inc. shall provide record of Hep B, and MMR immunizations or titers at time of hire to demonstrate immunity. Employees have the option to sign a declination for the Hep B immunization only. Additionally, medical employees will comply with the PPAZ TB Infection Control Plan which includes at minimum a TB skin test at time of hire and annual TB symptom screening.