Office Manager - St. Louis Pediatric Dentistry

Specialty Dental Brands•Des Peres, MO

About The Position

St. Louis Pediatric Dentistry is seeking a motivated, organized, and people-focused Office Manager to lead the day-to-day operations of its pediatric dental practice. The Office Manager oversees administrative and operational functions, supports the clinical team, and helps create a positive environment for patients and employees. Working closely with doctors and team members, this role helps the office operate efficiently, deliver exceptional customer service, and meet organizational goals. The successful candidate is a confident, approachable leader who communicates expectations clearly, supports and holds team members accountable, and balances the needs of patients, employees, doctors, and daily operations. The practice serves children and teens throughout the St. Louis area and offers a modern, kid-friendly environment focused on comfortable, positive dental experiences.

Requirements

Previous leadership or supervisory experience is required.
Strong understanding of dental office operations, scheduling, and patient service.
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Strong problem-solving and decision-making skills.
Ability to coach, motivate, and hold team members accountable.
Comfort managing multiple priorities in a fast-paced environment.
Professional, dependable, and solutions-oriented approach.

Nice To Haves

Previous experience in a dental or healthcare office management role is preferred.
Experience in a pediatric dental environment is a plus.
Experience with practice management software is preferred.

Responsibilities

Oversee the day-to-day operations of the dental office.
Lead, coach, and support front office and clinical team members.
Help establish clear expectations and promote accountability across the team.
Monitor scheduling, patient flow, and overall office efficiency.
Support the practice in meeting operational, financial, and patient experience goals.
Assist with staff scheduling, timekeeping, attendance, and coverage needs.
Monitor office performance and identify opportunities for process improvement.
Address patient and family concerns professionally and empathetically, with appropriate follow-through.
Help ensure accurate patient records, documentation, and administrative processes.
Support insurance, billing, collections, and financial processes as needed.
Monitor office supplies, inventory, and equipment needs.
Partner with the clinical team to maintain efficient patient flow and a positive patient experience.
Ensure the practice follows company policies, HIPAA, OSHA, infection control, and other applicable regulations.
Assist with onboarding, training, and development of new team members.
Communicate effectively with doctors, team members, leadership, and other partners.
Participate in meetings and practice initiatives designed to improve team performance and patient care.
Perform other duties and responsibilities as assigned.