Office Manager - Internal Medicine and Family Medicine

UnitedHealth Group•New York, NY

2d•$60,200 - $107,400•Onsite

About The Position

Optum NY/NJ is seeking an Office Manager for Internal Medicine and Family Medicine to join their team in Bronx, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As part of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization to help patients live healthier lives. The company offers an exceptional career experience, empowering employees to live their best lives at work and home. This role offers the fulfillment of advancing community health with the excitement of contributing new practice ideas and initiatives that could improve care for millions of patients nationwide. The company culture emphasizes Caring, Connecting, and Growing together.

Requirements

2+ years of management experience (not required to be specific to healthcare)
Proven comfort with managing staffing, scheduling, performance management, and team development
Availability to staff during office hours (open 6 days per week, with extended hours 5 days per week)
Pass a drug test before beginning employment

Nice To Haves

Experience in Internal Medicine and Family Medicine

Responsibilities

Oversee day-to-day operations and staff, ensuring efficient, compliant, and high-quality service delivery.
Supervise front and back office teams, and clinical support staff, managing staffing, scheduling, performance, and team development.
Manage front desk operations, patient scheduling, and work queues.
Monitor performance metrics including patient access, wait times, throughput, and satisfaction.
Ensure adherence to organizational policies and regulatory requirements, including HIPAA compliance, documentation accuracy, and clinical support standards.
Support revenue cycle functions such as registration accuracy, insurance verification, referrals/authorizations, and point-of-service collections.
Oversee office workflows, supply and inventory management, and coordinate day-to-day facility needs.
Partner with providers and regional leadership to drive operational improvements, support growth initiatives, and maintain a consistent patient experience.
Manage competing priorities, solve problems proactively, and foster a collaborative, accountable team environment.