Office Manager- Pittsburgh

Tanger Inc.•Pittsburgh, PA

2d•Onsite

About The Position

The Office Manager role supports all center functions and procedures while executing multi-dimensional center office responsibilities, ensuring the smooth and efficient facilitation of property management overall toward best-in-class experiences for Retailers, Shoppers, Vendors, and Internal Employees.

Requirements

High School Diploma or equivalent years of work-related experience
2-5 years’ experience or equivalent in administrative and or executive support level capacity with increasing responsibilities
1-2 years management/supervisory experience
Ability to instill a sense of teamwork resulting in positive internal and external relationships
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Ability to demonstrate strong leadership skills.
Ability to supervise and evaluate assigned personnel, establish priorities, create, and provide training
Knowledge of accounting principles and experience with financial administration.
Ability to demonstrate a strong attention to detail
Excellent interpersonal skills; ability to build relationships with coworkers, retailers, shoppers, etc.
Ability to multi-task and work independently in a high volume, results oriented environment with adaptability to handle various responsibilities and changing priorities
Outstanding verbal and written communication skills, fluency in English
Exceptional problem-solving and decision-making abilities
Demonstration of flexibility and adaptability
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work a flexible schedule to accommodate business needs, including weekends, nights and holidays
Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation

Nice To Haves

Undergraduate degree from accredited university in related discipline such as: business, finance, hospitality, or human resources.
Experience in commercial real estate or retail environment
bi-lingual in Spanish is a plus

Responsibilities

Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems.
Manage day-to-day administrative functions.
Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team.
Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements.
Oversee the proper functioning of office equipment and liaise with IT support for any technical issues.
Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company.
Handle incoming calls, emails, and mail promptly, efficiently, and professionally.
Oversee cash and credit card handling functions where applicable in accordance with company policies and procedure.
Work with Credit and Collections department to follow up with tenants that have past due balances. Determine reason for late payment and get commitment for payment date. Follow up with tenants until account is brought current. Notify A/R Manager of tenants with financial problems and those with delinquent accounts.
Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
Manage Tanger Ambassador staff (where applicable). Ensure staff adheres to all Tanger policies related to conduct, attendance, and overall performance of the role. Provide leadership for improvement plans for employees who fail to meet expectations and recognize high performing talent.
Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed.
Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger. Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement.
Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records.
Oversee administrative leasing, operations, and marketing tasks across multiple databases.
Conduct property walks/inspections and report findings to Property Management and take action as needed.
Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
Support leasing efforts by managing suite photo database and show vacant spaces as needed.
Research and vet vendors for SOX compliant bidding processes.
Own vendor check-in/ check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director.
Support Marketing Director with activations, signage for vendor partnerships, and monthly promotions, as well as Proof of Performance photos for advertising agreements and sampling campaigns.
Collaborate with the team for meetings, marketing events, and community outreach to include occasional nights, holidays, and/or weekends.
Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives.
Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.).
Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed.
Create effective processes and procedures by keeping Emergency Notification Systems and Crisis Management files current, taking proper crisis management steps independently when necessary.
Process property incident reports for internal communication/reporting.
Manage life safety reporting of direct reports as needed during crisis situations.
Manager on Duty as required to include being on-site as needed, leading crisis management processes and procedures, handling urgent needs, making decisions to address the needs of internal employees, retailers, vendors, and shoppers as necessary.
Assist Management team with special projects or other duties as needed or assigned per skillset and interest.
Provide backup as needed for any absent management team members.