Office Manager

Centennial Real Estate Company•National City, CA

2d•Onsite

About The Position

The Office Manager keeps official records and executes in accordance with established standard operation procedures in conjunction with other management and staff. Provides administrative support to the General Manager and department managers. This position is 100% in-office and requires working in the office during standard business hours. Remote work or telecommuting is not an option for this position.

Requirements

High school diploma required.
Minimum of 3-5 Years of Administrative / Office experience.
Customer Service experience required.
Must be able and willing to work varying schedules, which may include public holidays.
Comfortable working in a fast paced, highly dynamic work environment.
Excellent interpersonal, organizational, time management, verbal, and written communication skills.
Ability to work and learn independently and in a team situation; Self-motivated, proactive individual with a positive attitude.
Manages competing demands; able to deal with frequent change, delays, or unexpected events.
Strong attention to detail and ability to follow through.
Proficiency in MS Office programs (Outlook, Word, Excel etc.), basic office support skills (telephone, filing, data entry) and basic math skills.
Patience and listening skills to respond appropriately and interact positively with upset customers.
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
Must be able to maintain the highest level of confidentiality; keep internal information and records confidential.
Attendance/Punctuality - consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

Nice To Haves

Associate degree preferred, or equivalent work experience.
Yardi/MRI experience preferred.

Responsibilities

General office administration including but not limited to; ordering office supplies, receiving and distributing mail, overseeing shipping and postage for the office, and maintaining office equipment while upholding a safe and clean office environment, greeting and directing visitors, and answering phone calls and referring inquiries to correct office personnel.
Maintain tenant contact information.
Manage and maintain insurance documentation for mall tenants and contractors performing work on property in compliance with the requirements outlined in the lease or corporate policy.
Coordinate before/after hour tenant or contractor requests.
Accept and document all rent payments received in management office and send to lockbox.
Collect and maintain customer traffic numbers for the center, including monthly reporting, if applicable.
Organize lease files and documentation for the property in accordance with policy and procedure.
Maintain controlled access by issuing visitor badges and verifying insurance requirements are met.
Keep Emergency Communication System for tenants and staff up to date.
Respond promptly to customer needs and to requests for service and assistance.
Review monthly rent roll, issue manual bills for charge backs and coordinate posting with Accounting Department.
Collect and input tenant sales into Yardi/MRI.
Generate and submit New Vendor request forms and W9s.
Accounts Payable; review, code and submit invoices for payment.
Submit Open/Close notices for store openings or closures.
Accounts Receivable; follow up with local/regional tenants on past due balances.
Prepare correspondence as directed, tenant notices, late letters, etc.
Coordinate and track collection agency efforts and issue write off for uncollectable balance.
Maintain asset register to complete personal property tax requirements.
Maintain Office of Foreign Assets Control (OFAC) search files, if applicable.
Monitor utility invoices and Respond to Energy Management Consultant (Engie) for exception billings.
Assist with generating contracts for vendors.
Review lease and lease abstract to ensure tenant is being billed correctly.
Mentor new Administrative Assistants/Administrator Coordinators on policies & procedures.
Participate in annual property strategic and initiative goal setting meetings.
Other duties as assigned.