Office Manager

Topgolf•TG - Venue - Loudoun, VA

9d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We're looking for an Office Manager who understands that back-of-house operations are the backbone of a high-performing venue. Someone who manages administrative functions, supports leadership, and creates the organized, compliant, and efficient environment that lets everyone else do their jobs well. No detail is too small. Every system matters. If you bring order to complexity and own the details others overlook, this is where that work is valued.

Requirements

High school diploma or equivalent
2+ years of experience in an office management or similar administrative role
1+ year of experience in an HR or Payroll function
Proficiency in MS Office products i.e. Word, Excel, and Outlook
Must be 21 years of age or older as required by state or local law
Ability to remain stationary for extended periods of time, including working at a desk or computer workstation
Ability to occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs
Ability to occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)
Ability to operate a computer, keyboard, mouse, and standard office equipment on a consistent basis
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically
Ability to hear and respond to verbal communication in a venue environment, including areas that may have moderate to high levels of background noise
Visual acuity sufficient to read documents, computer screens, and written correspondence
Ability to exchange accurate information in person and through various communication channels

Nice To Haves

Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
Ability to travel to multiple venue locations and off-site meetings as required

Responsibilities

Function as the site liaison for Home Office HR and Team members Relations issues
Ensure consistency with and compliance to federal and state employment regulations
Administer HR and Payroll systems accurately and on time
Process bi-weekly payroll with a high degree of accuracy
Assist with new hire onboarding and create and maintain personnel files
Administer Team members tips in accordance with venue policy
Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
Process invoices for payment and follow up with vendors to ensure timely resolution
Order office supplies and manage procurement within budgetary guidelines
Support venue leadership in maximizing profit and revenue through accurate financial administration
Supervise a team of Admins in providing best-in-class internal service to the Topgolf team
Coach and develop the admin team and drive Team members engagement
Delegate tasks clearly and follow up to ensure timely and accurate completion
Build a team culture rooted in professionalism, accuracy, and care for the people we serve
Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing
Partner with department managers to understand staffing needs and prioritize open roles
Maintain accurate and up-to-date job postings across all recruiting platforms
Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
Support onboarding of new hourly Team members to ensure a smooth start from day one
Perform additional operational duties as assigned by venue leadership
Partner with department managers to resolve administrative and HR-related issues quickly
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring