Office Manager - Lake Mary

COAST DENTAL•Lake Mary, FL

2d•Onsite

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team, managing goals and expectations, and creating accountability, authority, and responsibility. The role provides support, communication, and guidance to improve team performance. The manager may travel between offices to provide coverage and may manage an office that is not fully staffed. The position oversees front-office operations, staff performance and training, patient service, financial processes, scheduling, payroll, supplies, safety compliance, and communication between the office and corporate teams. A Florida Level 2 background screening through the Agency for Health Care Administration is required for Florida positions; onboarding will coordinate screening if the candidate does not already have an active screening.

Requirements

Associate’s degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Completion of a Level 2 background screening through the Florida Agency for Health Care Administration for Florida positions, unless the candidate already has an active screening.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review accounts receivable collection percentage and train staff on it.
Ensure daily deposits are accurate and completed on time, and maintain control of office petty cash.
Secure the office as the assigned key holder.
Travel between offices as required to provide coverage when other office managers are unavailable or to cover offices without a permanent provider.
Train on and review patient financing and credit volume and accuracy with the team.
Train the team and ensure effective customer service by telephone and in person.
Train the team to build a productive office schedule and hold them accountable for doing so.
Meet and manage to minimum monthly performance goals set by Regional Management.
Maintain effective communication and cooperation between front-office and back-office teams, including handling email, newsletters, policy updates, correspondence, training, meeting and webinar information, and relevant data.
Respond promptly and professionally to general dentistry and specialty patients and to patient complaints.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure safety processes are followed, including timely and accurate workers’ compensation reporting, post-accident investigations, annual OSHA bloodborne pathogen training, accurate and onsite MSDS sheets, and tracking, exchanging, and reviewing office radiation badges.
Complete the monthly checklist and ensure all areas are up to date.
Communicate effectively and act as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.
Demonstrate a positive attitude, motivation, teamwork, professional appearance, professionalism, leadership, and knowledge of insurance processes.