Office Manager, Housing Operations

The Pennsylvania State University•University Park, FL

2d•Onsite

About The Position

Housing Operations, a division of Auxiliary & Business Services, is seeking an Office Manager to support its vision and mission. This role serves as the primary point of contact for students, guests, and families via in-person, phone, and email interactions. The Office Manager will also be responsible for managing the area office and supporting operational staff, which includes at least 5 staff and 50 technical service employees serving over 4,000 students across various housing options. As a member of Auxiliary and Business Services, the successful candidate will embody Penn State’s and Finance and Business’ Values to deliver an exceptional on-campus experience.

Requirements

Excellent written and verbal communication skills.
Ability to use good judgment when dealing with sensitive and confidential information.
Ability to manage multiple tasks and deadlines.
Demonstrate a genuine appreciation working with diverse audiences in a team environment.
Excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.
General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

Process daily payroll, reconciling and authorizing bi-weekly payroll, ensuring accuracy, and submitting to supervisor.
Assist employees with various questions regarding benefits, payroll, and time off.
Maintain employee and office files, creating reports and forms.
Attend meetings, take minutes, and participate in committees.
Support Associate Director and management teams with projects, copying, spreadsheets, signage and other requests.
Schedule and maintain a calendar of appointments, meetings, coordinate travel arrangements, make reservations, and process reimbursements.
Monitor budgets, maintain inventory, purchase supplies, process purchase orders, and reconcile credit card purchases.
Call-in, report, and enter work requests for maintenance issues to OPP, access control, pest control, laundry equipment.
Maintain key inventory and conduct regular key audit.
Manage door access scheduling and maintenance using an electronic card access system.
Answer phones and resolve or refer student and parent questions and issues.
Communicate with other departments, students, and parents either in-person or through email and telephone.
Assist students, parents, vendors and maintenance personnel who come into the office.
Communicate and coordinate activities and information with area Residence Life, Commons Desk and Food Services staff.
Hire, train, and supervise student and temporary office workers.