Office Manager - Orange City

Coast Dental•Orange City, FL

About The Position

The Office Manager builds and maintains a successful dental practice by communicating with the team, managing goals and expectations, and creating accountability, authority, and responsibility. The role provides support, communication, and guidance to improve team performance. The Office Manager may travel between offices to provide coverage and may manage an office that is not fully staffed. The position oversees office staff, front- and back-office operations, patient communication, financial and administrative processes, scheduling, payroll, supplies, inventory, safety, and compliance. The Office Manager also acts as a liaison between corporate and office staff and handles other assigned duties. This hourly role is performed in a highly visible office setting; work is sedentary, and workstations are generally clean, well-lit, and relatively quiet.

Requirements

Associate's degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train staff on accounts receivable and collection percentage.
Ensure daily deposits are completed accurately and on time, and control office petty cash.
Keep the office secure as the assigned key holder.
Travel between offices as required to provide coverage when other Office Managers are unavailable or when offices lack a permanent provider.
Train the team on patient financing and credit, and review volume and accuracy.
Train the team and ensure effective telephone and in-person customer service.
Train staff and hold them accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to support cooperation between front- and back-office staff, including sharing and responding to emails, newsletters, policy updates, correspondence, training, meeting and webinar information, and appropriate data.
Respond to general dentistry and specialty patients and handle patient complaints in a timely, professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Ensure workplace safety, including timely and accurate workers’ compensation reporting and post-accident investigations; completion of annual OSHA Bloodborne Pathogen training; accurate, onsite MSDS sheets; and tracking, exchanging, and reviewing office radiation badges.
Complete the Monthly Check List and ensure all areas are up to date.
Communicate effectively and act as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.