Office Manager

DENVER ROLLER INC•Marshall, AR

1d•Onsite

About The Position

Assists families directly and by handling the clerical and administrative tasks generated by their business transaction with the funeral home. This role involves managing various administrative duties to ensure the smooth operation of the funeral home and providing compassionate support to grieving families.

Requirements

High school diploma plus additional training as provided by the funeral home and Denver Roller Incorporated.
Ability to read and interpret general business periodicals, or governmental regulations.
Ability to compose original correspondence and business correspondence.
Ability to effectively present information and respond to questions from the managers, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percents.
Ability to solve practical problems.
Ability to interpret a variety of instructions furnished in written, oral or schedule form.
Knowledge of all aspects of the business dimension of the funeral profession, including bookkeeping, accounts payable, accounts receivable and purchasing.
A sound knowledge of accepted business procedures and operation of office equipment.
Ability to organize and prioritize work.
Exceptional verbal and interpersonal skills; compassionate understanding and ability to deal with all aspects of grief.
Valid driver's license.
Experience with Microsoft Office Software
General knowledge of the Windows Operating System
Photo editing software knowledge

Nice To Haves

Additional training as provided by the funeral home and Denver Roller Incorporated.

Responsibilities

Complete and file the death certificates
Complete and file the insurance claim forms
Prepare and submit obituaries
Prepare all service related memorial items (memorial products, videos, etc.)
Complete Family Survey Reports
Contact funeral service participates
Submit appropriate paperwork to central office
Send paid-in-full Assured Peace Contract and letter
Prepare all other service related paperwork required on a periodic basis
Assist with the production of DVDs
Receptionist duties: meets customers and others at front desk, responsible for phone, incoming and outgoing calls.
Makes deposits at bank, collect payments.
Purchase office supplies and maintains a proper inventory of same.
Operates the computer, experience required with Microsoft Office Software as well as general knowledge of the Windows Operating System and Photo editing software.
Handle all typing and word processing.
Maintain funeral home files.
Oversee the clean and appropriate operation of the garden room area.
Maintain cleanliness of office.
Assist in answering all customer inquiries.
Assist with daily operations of the funeral home as directed by management.