Office Manager - Tallahassee

COAST DENTAL•Tallahassee, FL

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice through communication with the team and management of goals and expectations. The role creates accountability, authority, and responsibility within the team while providing support, communication, and guidance to improve performance. The Office Manager may travel between offices to provide coverage and may manage an office that is not fully staffed. The position oversees office staff, patient service, financial and administrative processes, office safety, inventory, and communication between the office and corporate teams. It requires working knowledge of front- and back-office healthcare operations and general dental terminology.

Requirements

Associate’s degree in business or equivalent, and three years of working experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Completion of a Level 2 background screening through Florida’s Agency for Health Care Administration is required for Florida positions; the company will coordinate screening if the applicant does not have an active screening.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office resource for filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train staff on accounts receivable collection performance.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Keep the office secure as an assigned key holder.
Travel between offices as required to provide coverage when managers are unavailable or offices lack a permanent provider.
Train and review the team’s patient financing and credit volume and accuracy.
Train the team to provide effective customer service by telephone and in person.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to support cooperation between front- and back-office staff, including sharing email, newsletters, policy updates, correspondence, training, meeting and webinar information, and appropriate data.
Respond to general dentistry and specialty patients and their complaints in a timely, professional manner.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and control overtime.
Oversee office supplies and inventory and ensure cost effectiveness.
Support retention of staff and patients and monitor turnover.
Maintain safety practices, including timely and accurate workers’ compensation reporting and post-accident investigations; ensure annual OSHA bloodborne pathogen training is completed; maintain accurate, on-site MSDS sheets; and track, exchange, and review office radiation badges.
Complete the monthly checklist and ensure all areas are up to date.
Communicate effectively and serve as a liaison between corporate and office staff regarding changes, procedures, and postings.
Perform other duties and responsibilities as assigned.
Demonstrate a positive attitude, motivation, teamwork, professional appearance, and leadership.