Office Manager - Baton Rouge

Massey Services•Baton Rouge, LA

About The Position

Massey Services is hiring an Office Manager in Baton Rouge. The role handles customer communications and administrative work for the service center. The position includes answering incoming calls, assisting customers with inquiries, requests, billing questions, and service scheduling, and welcoming prospective customers interested in the company’s services. It also involves a high volume of outbound calls to check customer satisfaction, confirm service appointments, and collect overdue payments. Additional duties may include daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing. Compensation is $18–$20 per hour. Massey Services offers a benefits package that includes medical and dental coverage, a 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, and short- and long-term disability. Background checks are completed for candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace.

Requirements

High school diploma or GED at a minimum.
Previous experience providing customer service over the phone.
Strong problem-solving skills.
Excellent computer, typing, and 10-key skills.
Time-management ability and a sense of urgency.

Responsibilities

Answer incoming customer calls courteously and professionally.
Resolve customer inquiries, requests, and billing questions.
Schedule service for customers.
Welcome prospective customers seeking information about the company’s services.
Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
Potentially prepare daily reports and update customer account information.
Potentially handle accounts payable, human resources paperwork, and payroll processing.