Office Manager - Baton Rouge
About The Position
Massey Services is hiring an Office Manager in Baton Rouge. The role handles customer communications and office administration for a service center. Responsibilities include answering customer calls, resolving inquiries and billing questions, scheduling service, and welcoming prospective customers. The position also makes outbound calls to check customer satisfaction, confirm appointments, and collect overdue payments. Additional duties may include daily reporting, updating customer accounts, accounts payable, human resources paperwork, and payroll processing. Compensation is $18–$20 per hour. Massey Services employs over 2,800 team members and serves customers through more than 180 service centers across multiple states.
Requirements
- High school diploma or GED at a minimum.
- Previous experience providing customer service over the phone.
- Strong problem-solving skills.
- Excellent computer, typing, and 10-key skills.
- Time-management ability and a sense of urgency.
- Candidates considered for hire will undergo background checks.
Responsibilities
- Answer incoming customer calls courteously and professionally.
- Resolve customer inquiries, requests, and billing questions, and schedule service.
- Welcome prospective customers interested in learning about the company’s services.
- Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Perform additional duties that may include daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing.
Benefits
- Medical and dental coverage.
- 401(k) retirement plan.
- Paid vacations, sick days, and holidays.
- Tuition reimbursement.
- Direct deposit.
- Short- and long-term disability.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
