Office Manager

Refocus Eye Health • Philadelphia, PA

4d • Hybrid

About The Position

Our medical practice is seeking a highly motivated and experienced Practice Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you! At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field. Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications , including COA, COT, and COMT . We also provide study resources, mentorship, and paid time for testing when applicable. Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families.

Requirements

• Minimum of 5 years in healthcare management or a comparable leadership role.
• 4-year degree from an accredited university required.
• Proficiency in Windows-based office technologies and EMR systems.
• Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Nice To Haves

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.

Responsibilities

• Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes.

Benefits

• Certification Support & Reimbursement
• Reimbursed cost of approved ophthalmic certifications (COA, COT, and COMT)
• Study resources, mentorship, and paid time for testing
• Clear Career Pathways
• We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
• We work together with patients, seeking diverse input to share and grow innovative ideas.
• Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
• Equal opportunity employer and we value diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager