Office Manager

Hall's Culligan Water • Fremont, OH

22h • Onsite

About The Position

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Hall's Culligan Office Manager, you'll ensure smooth office operations by handling customer interactions, resolving issues, and supporting cross-functional teams. This role involves monitoring customer communications, troubleshooting problems, and collaborating with departments for timely resolutions. The Office Manager also manages scheduling, billing, office tasks, and provides regular reports to the General Manager, while maintaining compliance standards.

Requirements

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using a CRM platform.

Responsibilities

• Monitors customer interactions via phone & email, using tracking software when applicable, including call center monitoring.
• Effectively and accurately addresses escalated customer concerns, troubleshoots problems, and provides accurate information.
• Owns issue resolution, and collaborates with other departments when necessary.
• Comfortable handling heightened conflicts, and difficult conversations.
• Works with departments to coordinate the removal of rental equipment when customers fail to pay.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Ensures customer interactions and transactions are documented properly in customer service software.
• Works with upper leadership on creating and pulling reports needed.
• Ensure payroll commissions, bonuses, and other compensation are assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions.
• Month end processing of bills and reports.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Works with collections agencies as needed.
• Manage general office staff duties to include by not be limited to, assisting walk-in customers, balancing cash register, phone coverage and call tracking, scheduling install and service calls, customer account adjustments, balancing route and bottled water sales pay sheets, etc.
• Ensures dealership operations comply with all safety regulations, industry standards, and company policies.
• Leads safety training and enforces protocols to maintain a safe environment for employees and customers.
• Oversees incident reporting and investigations, ensuring proper documentation and resolution.
• Responds to emergencies, providing direction to minimize disruption and ensure safety.
• Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed.
• Ensures confidentiality of sensitive customer and employee information.

Benefits

• Full-time, Monday-Friday work schedule
• Competitive pay with the opportunity to earn monthly bonuses
• Paid time off (PTO) at a generous accrual rate
• Full benefits package, including a 401k with company match, following your introductory period
• Career advancement opportunities
• Opportunity to utilize Culligan equipment in your home free of charge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed