OFFICE MANAGER

FRANKLIN PRIMARY HEALTH CENTER INC•Mobile, AL

4d•Onsite

About The Position

The Office Manager is responsible for developing and maintaining an efficient, patient-friendly medical center, as measured by productivity, waiting times, patient satisfaction survey, provider feedback, and other indicators identified by supervisors. The Office Manager is also responsible for working with the Director of Operations and Operations Manager to design and implement policies in order to achieve the goals and objectives of FPHC, Inc.

Requirements

Bachelor’s degree in business, management or related area of studies.
Three (3) years’ work experience in a medical setting or any combination of acceptable training and managerial experience.
Must possess strong managerial and supervisor skills, as well as the ability to take initiative and solve problems independently.
Excellent verbal and written communication skill.
Must be well organized and familiar with Medical terminology.
Human relations skills to deal effectively with patients/visitors in person or via telephone.
Keyboard experience required.
Operates a multi-line telephone, copier, adding machine, fax machine and other office equipment.
Requires eye-hand coordination and manual dexterity.
Requires the use of office equipment, such as copier, computer terminals and keyboards, telephones, calculators or fax machines.
Requires normal vision range.
Requires frequent standing, sitting, bending, stooping or stretching and walking.

Responsibilities

Plans, coordinates and evaluates the work assignments of non-medical personnel at the facility.
Personally provides back-up support to all non-medical staff.
Works with center staff and providers to identify problems and solve them; advises higher management and department supervisors of major problems and works with them to identify and implement solutions.
Works closely with providers, supervisors, and COO to coordinate work changes, space assignment, non-medical staff duties, equipment needs, training, etc. when changes are necessary.
Identifies, collects and reports relevant statistical data to reflect the activities of the facility site and staff.
Works with higher management to coordinate the center’s budget and implement cost saving measures.
Will be a member of the Safety Committee; help identify problems and implement solution policies to this committee.
Develops and implements scheduling procedures for any meetings and/or training sessions.
Provides supervision to all non-medical staff and works closely with the charge nurse and providers to coordinate the schedules of all center staff.
Collaborates with department supervisors (nursing, lab, medical records, etc.) to ensure adequate staff for operations on a day-to-day basis.
Responsible for developing a multi-disciplinary team atmosphere at the center; solicits staff input in problem solving; coordinating center-wide activities, etc.
Maintains careful records of all staff disciplinary and correction action meetings, decision, actions, in accordance with personnel policy.
Performs evaluations and performance appraisals of non-medical staff in collaboration with department supervisors.
Works closely with medical and nursing directors, advising them of any problems with providers or nursing staff.
Helps employees, supervisors, and department heads to settle work-related conflicts through advice and recommendation.
Monitors supply and inventory; coordinates requisitions and/or outside restocking contracts; works with nurses to ensure adequate supplies and stocked medicines are maintained.
Monitors inventory of furniture and equipment in the building and is responsible for its maintenance and upkeep.
Implements OSHA policies and procedures at the facility; identifies problems and develops corrective plans in cooperation with the OSHA coordinator/Safety Officer; keeps record of all OSHA activities
Schedules and conducts fire drills; works with the Fire Marshall to identify and correct any fire safety hazards at the facility.
Completes accident/incident reports and forwards them to the Safety Officer.
Responsible for the maintenance and upkeep of the facility; conducts building inspection for compliance of maintenance contracts; identifies and reports problems and coordinates their resolution after gaining clearance from the CFO or other appropriate supervisor.
Maintains records of all maintenance activities.
Assists in identifying building security problems and resolving them in cooperation with higher management.
Performs other such duties as instructed by the supervisor.
Must provide the very best customer satisfaction to patients and co-workers at all time in a professional and courteous manner.
Actively keeps environment clean and safe with a professional and welcoming image.
Actively protects customer confidentiality.
Always treats customers as welcome guests and provides a warm and sincere greeting.
Consistently presents a professional appearance in dress and grooming by adherence to dress code policy.
Effectively and regularly demonstrates the values of the organization.
Effectively involves customers in decisions that affect them.
Follows through in a timely manner of commitments made to customers.
Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.
Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.
Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records
Must adhere to safety regulations, personnel policies and procedures.
Must receive Safety and Hazardous Communication training annually.
Maintain yearly health maintenance records by obtaining TB skin testing.