Office Manager

Dr Lane & Associates•Raleigh, NC

4d•Onsite

About The Position

Raleigh Capital Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Raleigh Capital office and help create an exceptional experience for both our patients and team members. As the Office Manager, you will provide both strategic leadership and hands-on oversight of daily office operations. You'll play a critical role in driving office performance, supporting team development, and ensuring every patient receives a 5-star experience.

Requirements

High School Diploma or GED required
Minimum of 2 years of dental office experience required
Minimum of 2 years of dental management experience required
Strong leadership, coaching, and team-building abilities
Excellent communication and interpersonal skills
Proven problem-solving and conflict-resolution capabilities
Professional, patient-focused, and service-oriented mindset
Comfortable using dental software and computer systems (Denticon experience preferred)
Ability to lift up to 15–20 pounds

Nice To Haves

Denticon experience preferred

Responsibilities

Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
Drive new patient growth through community outreach and collaboration with the marketing team
Oversee the office's online reputation and encourage exceptional 5 star patient experiences
Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
Address patient and employee concerns with professionalism, empathy, and confidence
Facilitate ongoing staff training and development
Maintain optimal provider schedules and doctor-to-patient ratios
Lead daily morning huddles and engaging monthly team meetings
Manage inventory, ordering, and office supply needs
Participate in company initiatives, meetings, and communications
Perform additional duties as assigned

Benefits

Competitive Pay
Quarterly Performance Bonus Opportunities
Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)
401(k) with Employer Contribution
Paid Time Off & Paid Holidays
Fridays Off at 2:00 PM
Uniform Allowance
Paid Training & Professional Development
Fun Team Events, Employee Recognition Programs, and Social Campaigns
Volunteer Opportunities Through Our Smile Squad Rewards Program
Birthday & Work Anniversary Gifts from Ownership
Exclusive Team Perks (e.g., opportunities to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events)