Office Manager

BEACON BEHAVIORAL SUPPORT SERVICES•Daytona Beach, FL

13d•Onsite

About The Position

The Office Manager supports the daily operations, administrative coordination, and overall performance of Beacon’s outpatient behavioral health program. This role works closely with the Program Director to help ensure the office runs efficiently, team members are supported, patients receive a professional experience, and operational priorities are executed consistently. The Office Manager provides day-to-day oversight of administrative workflows, front office functions, scheduling support, team coordination, patient communication, and office operations. This position is ideal for someone who can balance hands-on administrative work with light operational leadership and problem-solving.

Requirements

2–4 years of administrative, office management, healthcare operations, or front office leadership experience preferred
Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
Experience supporting day-to-day office operations, scheduling, patient communication, and administrative workflows
Ability to provide guidance, support, and accountability to administrative or office team members
Strong communication, organization, problem-solving, and follow-through skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable using computers, email, phone systems, scheduling tools, spreadsheets, and electronic records systems
Ability to handle confidential information with professionalism and discretion
Dependable, detail-oriented, service-minded, and team-focused
High school diploma or equivalent required
Associate’s or bachelor’s degree preferred

Nice To Haves

Experience supporting an outpatient behavioral health or healthcare program
Experience coordinating patient scheduling, intake, referrals, insurance documentation, or office workflows
Experience supervising or leading administrative support staff
Experience supporting operational reporting, process improvement, or program initiatives
Experience working closely with clinical, administrative, marketing, and leadership teams

Responsibilities

Support the Program Director with day-to-day outpatient program operations.
Oversee front office, administrative, scheduling, and patient-facing workflows.
Help ensure patients, families, providers, and visitors receive a professional and welcoming experience.
Coordinate patient scheduling, appointment confirmations, cancellations, and rescheduling processes.
Monitor daily office activity and help resolve administrative or operational issues as they arise.
Support intake, admissions, referral coordination, and new patient access workflows as needed.
Assist with patient check-in, check-out, documentation collection, and general office processes.
Maintain organized patient, office, and administrative records in accordance with company procedures.
Support communication between patients, families, clinical team members, providers, and leadership.
Help train, support, and provide day-to-day guidance to office or administrative team members.
Assist with hiring, onboarding, scheduling, and performance feedback for administrative team members as assigned.
Monitor office supplies, equipment, shared spaces, forms, and general office organization.
Support billing, authorizations, insurance documentation, or related administrative workflows as needed.
Help track office metrics, administrative tasks, productivity needs, and operational follow-up items.
Assist the Program Director with reports, spreadsheets, meeting preparation, and special projects.
Identify workflow gaps or office barriers and recommend practical solutions.
Support marketing, referral, and new patient growth efforts through timely communication and coordination.
Help implement operational initiatives, process improvements, and program priorities.
Ensure compliance with confidentiality, HIPAA, documentation, company policy, and regulatory expectations.
Escalate patient, staff, service, or operational concerns to the Program Director as appropriate.
Perform other duties as assigned.