Office Manager

Regency Management Services•Glen Burnie, MD

1d•$19 - $19•Onsite

About The Position

Ashley Furniture is seeking a dynamic, organized, and customer-focused Retail Office Manager to be the operational heartbeat of their store. This role involves supporting the retail team, delivering exceptional customer experiences, and ensuring efficient store operations. The Office Manager will serve as a trusted leader, helping staff succeed and resolving customer concerns professionally. This is an opportunity to advance a leadership career with a company that values growth, teamwork, and excellence. Ashley Furniture is a leader in the home furnishings industry, known for stylish, high-quality products and outstanding customer service. They foster a supportive environment for career growth and professional development across over 75 locations in multiple states. Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer committed to diversity and inclusion.

Requirements

Strong basic math skills (discounts, percentages, commissions, and calculations)
Ability to multitask and prioritize effectively
Motivated with the ability to perform under pressure
Strong interpersonal and leadership skills
Commitment to company goals and operational excellence
Ability to identify problems, gather information, and develop solutions
Excellent verbal communication and customer service skills
Ability to communicate effectively with customers, vendors, management, and team members
High School Diploma preferred
Proficiency in Microsoft Outlook, Word, and Excel within a Windows environment
Office Management experience: 2 years preferred
Customer Service experience: 2 years preferred
Frequent standing and walking
Occasional sitting, climbing, balancing, stooping, kneeling, and crouching
Regular use of hands and arms
Ability to lift and move up to 25 pounds
Close, distance, color, peripheral, and depth vision capabilities

Responsibilities

Greet customers warmly and professionally
Support sales staff by finalizing customer transactions efficiently
Resolve customer concerns both in person and over the phone
Handle escalated customer service situations with professionalism
Prepare and manage office staff schedules
Maintain thorough knowledge of office policies and procedures
Review and process customer order updates and modifications
Record accurate customer order details and notes
Process cash, credit card, and check transactions in accordance with company policies
Generate and maintain operational reports
Review sales orders daily for accuracy and completion
Support sales floor operations including pricing, tagging, promotions, and organization as needed
Complete daily closeout procedures and cash reconciliation
Track office supply inventory and submit quarterly supply requests
Train and onboard new office team members on company systems and policies
Manage and process all new hire paperwork and ensure timely submission to HR
Ensure office staff complete daily responsibilities and maintain compliance with company policies
Maintain assigned schedule and attendance expectations
Attend all required meetings
May serve as a Key Holder when assigned
Manages office staff (Customer Service Representatives) and, in the absence of the Store General Manager or Sales Manager, may assume responsibility for all store personnel.
Carries out supervisory responsibilities in accordance with company policies and applicable federal and state employment laws.