Office Manager

Team Pest USA • Lawrenceville, GA

23h • Onsite

About The Position

At Pest USA, we've been delivering trusted pest and termite control solutions since 1971. As we continue to grow, we're looking for a passionate and people-focused Office Manager to join our team. In this role, you'll be more than just an operations lead - you'll be the foundation of our customer experience and the voice of leadership within the office. The Office Manager plays a critical role in ensuring our administrative team operates smoothly, efficiently, and with a deep commitment to customer satisfaction. You'll provide day-to-day direction and mentorship to your team, help build a supportive and positive office culture, and ensure that every interaction-whether over the phone or in person-reflects the professionalism and care Pest USA is known for. Your day will be filled with a variety of responsibilities, from coaching staff and managing office workflow to answering high-volume calls and solving customer concerns with empathy and efficiency. You'll maintain accurate account records, assist with technician and sales scheduling, oversee accounts receivable and payment processing, and respond to service messages and escalations with poise and professionalism. Every task you take on will contribute to a seamless experience for both customers and your coworkers. Success in this position means having strong leadership instincts, excellent written and verbal communication skills, and a natural ability to stay organized in a fast-paced environment. You're comfortable working with Microsoft Office, particularly Outlook and Adobe, and if you've worked with PestPac software before, that's a bonus. Most importantly, you take pride in your ability to create solutions and deliver exceptional service at every turn.

Requirements

• Strong leadership instincts.
• Excellent written and verbal communication skills.
• Natural ability to stay organized in a fast-paced environment.
• Comfortable working with Microsoft Office, particularly Outlook and Adobe.
• Legally eligible to work in the U.S.
• Able to pass a drug screening and 7-year background check.

Nice To Haves

• Experience with PestPac software.

Responsibilities

• Provide day-to-day direction and mentorship to the administrative team.
• Build a supportive and positive office culture.
• Ensure every interaction reflects professionalism and care.
• Coach staff and manage office workflow.
• Answer high-volume calls.
• Solve customer concerns with empathy and efficiency.
• Maintain accurate account records.
• Assist with technician and sales scheduling.
• Oversee accounts receivable and payment processing.
• Respond to service messages and escalations.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with company match
• Affordable life coverage
• Short-term disability coverage
• Access to supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed