Office Manager | Executive Support & Customer Service Lead

GreenSpace Recycling•Liberty Lake, WA

9d•Onsite

About The Position

GreenSpace Recycling is hiring an Office Manager to run its Connection Center, which coordinates communication among clients, haulers, and drivers, and to provide executive support to the COO. The role supervises a full-time Connection Center Specialist and is split approximately evenly between Connection Center and office responsibilities and executive support. GreenSpace Recycling provides waste and recycling services to property management and multifamily communities across Washington, Oregon, Idaho, and California. Its headquarters is in Liberty Lake, Washington. The position is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m., with a 30-minute unpaid meal period and paid rest breaks. Employment offers are contingent on pre-employment screenings, including an insurer driving risk analysis, Motor Vehicle Report, drug screening, and background check. GreenSpace covers screening and certification costs. The company is an Equal Opportunity Employer and participates in E-Verify.

Requirements

At least 3 years of experience as an Executive Assistant, Office Manager, or in a similar role.
Experience supervising staff, including hiring, training, coaching, and performance management.
Calm, sound judgment when handling upset clients and urgent problems.
Strong writing skills, including the ability to turn long email threads into short, clear briefs.
A proven system for tracking tasks and follow-ups.
Discretion when handling confidential business and personnel matters.
Valid driver’s license and a driving record that meets the company’s insurance standards.

Nice To Haves

Customer service or dispatch experience.
Background in property management, waste services, or field services.
SOP-writing experience.

Responsibilities

Lead, train, and coach the Connection Center Specialist, including hiring, performance reviews, and accountability.
Own Connection Center processes and keep the SOP Book current.
Resolve escalations from clients, haulers, and drivers.
Maintain current Salesforce account information and hauler-platform information.
Manage office supplies and inventory and keep the office and common areas organized.
Report on Connection Center volume and response times.
Manage the COO’s calendar and prepare short briefs before key meetings.
Triage email and draft correspondence for the COO.
Track the COO’s commitments and follow-ups and ensure they are completed.
Schedule client visits and coordinate travel for monthly market visits.
Keep the COO and Sales aligned on clients and priorities.