Office Manager - North America @mytheresa

MR PORTER•New York, NY

5d•$70,000•Hybrid

About The Position

The Office Manager - North America will oversee and manage all day-to-day office operations, ensuring a smooth, organized, and professional environment. This role requires a proactive, forward-looking approach to monitor office needs, including supplies, maintenance, and overall readiness, ensuring no disruption to business operations. The Office Manager will serve as the primary point of contact for visitors, manage incoming and outgoing mail and deliveries, and develop/implement office policies and procedures. They will identify opportunities for process improvements, support office planning, and partner with IT to resolve technical issues. A key responsibility includes managing US team travel end-to-end and owning vendor relationships and contracts. The role also acts as the liaison with building management, leads office events, supports onboarding logistics, and manages internal communications. Additionally, this position provides dedicated executive support to the President of North America, including complex calendar management, travel coordination, and expense management. The role demands full ownership, proactive issue resolution, attention to detail, and the ability to prioritize competing demands in a fast-paced environment. Confidentiality and discretion are paramount due to the handling of sensitive information.

Requirements

Excellent verbal and written communication skills with a high level of professionalism
Bachelor's degree
Strong organizational skills with exceptional attention to detail and ability to manage multiple priorities
Proactive mindset with strong problem-solving skills and ownership mentality
Ability to prioritize competing demands in a fast-paced, high-pressure environment
Strong interpersonal skills with a collaborative and service-oriented approach
Tech savvy, comfortable using tools such as Microsoft Office, Slack, Zoom, and basic IT systems
Ability to handle sensitive information with discretion and professionalism

Nice To Haves

5+ years of experience in Office Management, Executive Support, or similar role
Experience supporting senior leadership or executives
Experience managing vendors, office operations, and events

Responsibilities

Oversee and manage all day-to-day office operations, ensuring a smooth, organized, and professional environment at all times with a proactive, forward-looking approach
Monitor office needs, including supplies, maintenance, and overall readiness, ensuring no disruption to business operations
Serve as the primary point of contact for visitors, ensuring a professional and welcoming experience reflective of the brand
Manage incoming and outgoing mail, deliveries, and office logistics with accuracy and efficiency
Develop, implement, and ensure consistent adherence to office policies and procedures
Identify opportunities for process improvements and implement systems to enhance efficiency and scalability
Support office planning, including layout changes and office moves, ensuring minimal disruption and full operational readiness
Partner with IT to resolve in-office technical issues and ensure employees have access to all required tools
Manage US team travel end-to-end, ensuring seamless coordination, adherence to company policy, and a high-quality employee experience
Own vendor relationships and contracts (e.g., cleaning, storage, facilities), holding vendors accountable to service standards, timelines, and cost efficiency
Act as the primary liaison with building management to resolve office-related issues with urgency and ownership
Lead planning and execution of office events and activations, ensuring all details are proactively managed and delivered to a high standard
Support onboarding logistics, ensuring all new hires are fully set up and operational on day one
Manage internal communications, including intranet updates and promotion of US team initiatives and events
Provide dedicated executive support to the President of North America, including complex calendar management, travel coordination, and expense management, with a proactive and strategic approach to prioritization