Office Manager- Neurology Sleep

Hartford Healthcare•Fairfield, CT

About The Position

The Office Manager is responsible for organizing and coordinating office operations, procedures, and resources to support organizational effectiveness and efficiency. The role provides day-to-day operational, technical, and problem-solving leadership on administrative matters, including patient flow, office operations, customer service, health insurance, billing and coding requirements, and EMR functionality and utilization. The Office Manager supervises administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance. The role oversees budgets and performance indicators, implements work-group goals, supports hiring and staff development, manages schedules and attendance, and promotes effective communication and customer service. Travel between offices is required.

Requirements

Three years of experience in a medical/surgical practice.
Strong communication skills and experience in a leading role.
Ability to improve quality and productivity by identifying improvement opportunities.

Nice To Haves

Bachelor’s degree and/or appropriate certification.
Previous management, supervisory, or leadership experience.
Epic experience.
Knowledge and behaviors needed to meet age-specific patient needs, including pediatrics, adolescents, and geriatrics.

Responsibilities

Organize and coordinate office operations, procedures, and resources.
Provide day-to-day operational, technical, and problem-solving leadership on administrative matters, including patient flow, customer service, insurance, billing and coding, and EMR use.
Supervise administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance.
Schedule and assign work, resolve processing problems, collect data to monitor progress, and carry an assigned workload or fill in as needed.
Develop and maintain office and departmental budgets and KPIs.
Recommend budget expenditures, monitor progress, and shift resources to meet changing needs within established budgets.
Implement and monitor departmental goals and objectives, and develop recommendations aligned with the organization’s strategic direction.
Ensure staff interact with patients courteously, respectfully, and professionally; uphold customer service standards and address incidents.
Set individual performance expectations and complete employee performance appraisals and reviews.
Interview candidates, make hiring decisions, orient new hires, and provide ongoing training and education using documented office and clinical policies and procedures.
Handle employee performance and disciplinary matters, participate in counseling sessions and disciplinary actions, and involve the Practice Director as needed.
Coach employees to contribute to individual and work-group objectives.
Maintain and adjust staff schedules to complement provider schedules; process office staff time and attendance in Kronos; coordinate vacation and personal time off to minimize operational disruption.
Respond to customer needs, resolve conflicts, and educate employees on customer service to maintain effective relationships.
Communicate with staff, management, and customers to facilitate information flow.
Promote teamwork through timely, collaborative communication with medical staff.
Travel between offices.