ACE Hardware Home Services - Office Manager

Ace Handyman Services Monmouth•Princeton, NJ

About The Position

ACE Handyman Services, an ACE Hardware Company, is a national leader in the home improvement and home repair services industry. They are seeking highly organized and motivated Office Managers to ensure efficient and smooth daily operations. In this role, the Office Manager will facilitate calls to educate customers on services and solutions, manage the daily schedule, listen to customers to solve their problems, and match the right craftsmen with the right customer for a successful journey. This position offers an opportunity for advancement to a leadership role, facing different challenges and solving new problems daily. The company offers competitive compensation and benefits, operating as a national organization with the flexibility and tight-knit feel of a locally owned and independently operated franchise. The brand is represented by 800+ Craftsmen who provide turn-key, white-glove home repair, maintenance, and improvement services, known for their professionalism and attention to detail. Most projects are for repeat and referral customers who appreciate the high level of service.

Requirements

High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Comfortable with sales, ability to close bookings
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills
Great multitasking and prioritization skills
Exceptional communication skills
Highly organized and detail-oriented
Strong administrative background
Multi-tasking skills
Excellent verbal and written communication and interpersonal skills
Ability to interact effectively with both customers and craftsmen
Strong solution-focused attitude
Quick on your feet

Nice To Haves

Ten-key skills
Basic understanding of sales and marketing and the differences between the two
QuickBooks Online or other accounting knowledge
Customer-facing experience
ServiceTitan experience
Construction industry experience

Responsibilities

Facilitate calls to educate customers on the types of services & solutions provided as well as the service model
Manage the daily schedule
Respond to job leads in a timely manner
Coordinate the schedule and material ordering for multiple craftsmen and projects
Utilize dispatching & schedule management software
Return customer calls as needed and follow up with past customers
Perform paperwork and filing duties
Assist in solving operational logistics to ensure a smooth customer journey
Provide customers with information and expert advice on services, pricing, and availability
Provide logistical support for craftsmen, helping them with material ordering and scheduling efficiencies