Office Manager

Bruin Waste Management, LLC • Pagosa Springs, CO

2d • Onsite

About The Position

Bruin Waste dba Elite Recycling & Disposal is seeking a highly organized and proactive Office Manager to lead our Customer Services and department in Pagosa Springs. This role serves as a critical link between our company and our customers, ensuring excellent service delivery, efficient office operations, and strong team leadership. The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, demonstrates strong leadership skills, and is committed to delivering exceptional customer experiences.

Requirements

• High School Diploma required
• Proficiency in Microsoft Office (Excel, Word, Outlook) and office systems
• Ability to manage multiple priorities and work independently
• Valid Colorado Driver’s License required
• Strong customer service mindset with a commitment to excellence
• Ability to analyze data, reports, and financial information
• Detail-oriented with strong organizational skills
• Ability to work independently and collaboratively
• Professional demeanor in all internal and external interactions

Nice To Haves

• Bachelor’s degree in Business Management or related field preferred OR minimum 3 years of management experience
• Experience with dispatch or billing systems (Navusoft, Trashflow, iSolved preferred)
• Bilingual in Spanish is a plus

Responsibilities

• Support Customer Service Representatives, Sales Manager, and Division Manager with daily operations
• Oversee customer accounts, billing processes, and payment applications
• Manage and execute the collections process to ensure timely follow-up and cash flow consistency
• Resolve customer concerns professionally and within appropriate timeframes
• Process billing cycles (monthly, quarterly, and 28-day services) and manage accounts receivable
• Analyze and report on account activity, including residential, commercial, and temporary services
• Provides approval and/or submittal of AP invoices and credit card receipts through the Shared file.
• Ensure accuracy in reconciliation and weekly cash reporting
• Oversee dispatch work orders, landfill tickets, and service postings
• Maintain customer communications regarding service, pricing, and route updates
• Train and support Customer Service Representatives in effective communication and service standards
• Assist Operations Manager with approving employee timekeeping and calculating CSR bonus incentives
• Assists HR Manager in new hire onboarding for the local office and DOT requirements of the local CDL Drivers
• Generate reports to track services, accounts, and performance metrics
• Collaborate with Sales and IT on pricing updates and system accuracy
• Assist in budgeting, planning, and implementing customer service programs
• Maintain strong working relationships across departments and with external partners
• Provide backup support for operations and dispatch functions as needed

Benefits

• At Bruin Waste, we value professionalism, teamwork, and a commitment to outstanding customer service. This role offers the opportunity to make a direct impact on operations, customer satisfaction, and team success in a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees