Office Manager

Serene Health•Augusta, GA

6h•Hybrid

About The Position

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The Office Manager is responsible for overseeing the daily administrative and operational functions of multiple Behavioral Health clinic locations in Augusta, GA. This role ensures efficient clinic operations, regulatory compliance, high-quality patient experience, and strong team performance across all sites. The Office Manager serves as a key liaison between clinical staff, administrative teams, and leadership. Supervisory Responsibilities: Oversee day-to-day operations across all assigned clinic locations Supervise front office staff, patient coordinators, and administrative personnel Conduct training, onboarding, and ongoing performance management Address staff concerns, resolve conflicts, and foster a positive work environment Partner with clinical leadership to support therapists and providers Act as liaison between sites and executive leadership Provide regular reporting on performance, staffing, and operational updates

Requirements

Bachelor’s degree in healthcare administration, Business Administration, or related field preferred
3–5+ years of office management experience, preferably in healthcare or behavioral health
Experience managing multiple sites strongly preferred
Strong leadership and team management skills
Excellent organizational and multitasking abilities
Knowledge of healthcare regulations and compliance standards
Proficiency with EHR systems (behavioral health platforms preferred)
Strong communication and problem-solving skills

Responsibilities

Ensure consistent workflows, policies, and procedures are implemented across sites
Monitor clinic performance metrics (patient volume, scheduling efficiency, no-show rates, etc.)
Identify operational gaps and implement process improvements
Participate in marketing and meeting events
Ensure high-quality patient experience from intake through discharge
Oversee scheduling processes and ensure timely access to care
Manage patient complaints and service recovery efforts
Ensure compliance with state, federal, and organizational policies (HIPAA, OSHA, etc.)
Support QA audits and ensure documentation standards are met
Maintain readiness for audits, inspections, and accreditation reviews
Monitor office budgets, supplies, and operational expenses
Support billing coordination and ensure accurate insurance verification processes
Track productivity and support revenue cycle efficiency
Coordinate cross-functional initiatives with HR, IT, and clinical departments
Performs other duties as assigned

Benefits

Medical, Dental, & Vision Benefits
Short & Long-Term Disability Benefits
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
Flexible Spending Accounts
Employee Assistance Program (EAP)
401(K)
Paid Vacation and Sick Leave
Paid Holidays
Employee Referral Program
Company Discount Program