OFFICE MANAGER

Genset Services Inc•Pompano Beach, FL

12d•$75,000 - $80,000•Onsite

About The Position

The Office Manager is responsible for managing daily office operations while supporting generator service and maintenance activities. This role plays a critical part in coordinating field technicians, scheduling preventive maintenance and emergency service calls, and ensuring excellent customer service. The ideal candidate has experience in a service-based environment (generators, HVAC, electrical, or similar) and thrives in a fast-paced, operationally driven setting. The Office Manager is responsible for supervising office and dispatch staff, providing daily directions, and ensuring efficient workflow and high-quality customer service. This role includes overseeing scheduling and workload distribution, monitoring employee performance, supporting training and development, and enforcing company policies. The Office Manager partners with leadership and HR on performance management, including coaching, corrective actions, and performance improvement plans, while maintaining strong communication between office staff and field technicians.

Requirements

Strong organizational and time management skills with the ability to handle multiple priorities in a fast-paced environment
Excellent verbal and written communication skills, with strong customer service orientation
Ability to effectively coordinate and dispatch field technicians while managing changing schedules and priorities
Proficiency in Microsoft Office (Word, Excel, Outlook) and service management/dispatch software
Strong problem-solving skills and the ability to make sound decisions under pressure, especially during emergency service situations
Attention to detail with a high level of accuracy in documentation, scheduling, and billing processes
Ability to lead, motivate, and support a team while maintaining professionalism and accountability
Knowledge of service industry operations; generator, electrical, or mechanical systems experience preferred
Ability to handle confidential information with discretion and professionalism
Strong interpersonal skills with the ability to build relationships with customers, vendors, and employees
High school diploma or equivalent required
Minimum of 3–5 years of experience in office management, administrative support, or operations coordination
At least 2+ years of experience in a service-based industry such as generators, HVAC, electrical, or mechanical services
Proven experience with scheduling, dispatching, and coordinating field service operations
Strong background in customer service, including handling inquiries, complaints, and service follow-ups

Nice To Haves

Associate or bachelor’s degree in business administration, management, or a related field preferred
Relevant experience in lieu of formal education will be considered
Experience supervising administrative or customer service staff preferred
Experience with service management or dispatch software preferred

Responsibilities

Coordinate and manage daily office operations to ensure efficient workflow and service delivery
Schedule and dispatch technicians for generator installations, maintenance, and repair services
Serve as the primary point of contact for customer inquiries, service requests, and follow-ups
Maintain accurate records of work orders, service agreements, and customer information
Monitor job progress and adjust schedules to meet service timelines and customer expectations
Support billing and invoicing processes, ensuring accuracy and timely completion
Supervise office staff and ensure adherence to company policies, procedures, and service standards
Communicate effectively with field technicians, management, and customers to ensure alignment and issue resolution
Track and report on operational metrics such as service response times, job completion, and customer satisfaction
Ensure compliance with company policies and maintain confidentiality of sensitive information