Office Manager

Senior Helpers - Galloway Parent•Greenwood, IN

2d•Onsite

About The Position

Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. Senior Helpers has been the nation's premier provider of in-home senior care since 2002, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

Requirements

Minimum of two years in an office managerial setting
Ability to communicate pleasantly and effectively with callers and internal staff
Experience with a variety of the field’s concepts, practices, and procedures
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills

Responsibilities

Ensure all communication is sent in a timely manner according to policy
Answer and screen incoming phone calls in a pleasant, courteous manner
Input client leads into home care software, and create and send client welcome packets and prospect information
Ensure invoices are completed accurately, timely, and according to company policy.
Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.
Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.
Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
Complete caregiver and internal payroll according to schedule.
Assist with billing and payroll functions to meet company deadlines.
Review timesheets for any significant change in client status and indicate in the caregiver notes section and properly document the information
Complete caregiver reference checks and criminal background checks
Create new hire packets and employee handbooks
Verify complete caregiver information in the file after hiring
Input caregiver information into home care software
Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
Complete other duties and responsibilities as assigned.