Office Manager
Jackson Hewitt•Bismarck, ND
•Onsite
About The Position
Jackson Hewitt Tax Service is looking for an organized, enthusiastic, customer-focused Office Manager to lead the charge at their storefront and retail kiosk locations. This role is fast-paced, highly rewarding, and allows leadership skills to shine. The Office Manager will run the show at their designated locations, mentor, supervise, and inspire a seasonal team, guide neighbors through complex tax rules, and balance team management, local marketing ideas, and customer success.
Requirements
- A High School Degree (or equivalent business experience).
- Previous experience in management, sales, or tax preparation is highly preferred.
- At least one year of supervisory or management experience is a big plus.
- Comfort using computers and everyday tools like Word, Excel, email, browsers, and standard tax or accounting software.
- Accurate data-entry.
- Ability to obtain a PTIN (Preparer Tax Identification Number) from the IRS.
Responsibilities
- Supervise storefront/kiosk hourly staff, handle scheduling, and monitor performance.
- Partner with the Area/Regional Manager to recruit, interview, and hire top seasonal talent.
- Boost customer service, maximize sales, and keep clients smiling.
- Review productivity reports, manage proper procedures, and maintain a seamless filing system.
- Follow up with clients to welcome them back into the office so they can successfully finish and file their returns.
Benefits
- Training & development
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Tax training to beginners
- Continuing education courses
- On-the-job mentorships
- Professional success and personal goals support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
