Office Manager

City National Bank of WV•Charleston, WV

6h•Onsite

About The Position

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do. At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally.

Requirements

High school diploma or equivalent
2+ years of demonstrated sales and service skills
2+ years of customer service experience
Ability to multi-task, organize and prioritize effectively
Displays professional dress and demeanor
Personal computer proficiency
Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements

Nice To Haves

2+ years of banking experience preferred
Previous supervisory experience preferred

Responsibilities

Consistently executes City’s phone, platform and CSR service standards to provide an excellent customer experience
Displays a positive and professional attitude at all times
Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs.
Assists Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments appropriately
Maintains an up to date working knowledge of the bank's products and services
Maintains a thorough knowledge of the bank’s operating systems, policies and procedures
Assists with routine maintenance and complex service issues; sees through to completion
Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed.
Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
Develops and maintains customer relationships; actively seeks referral resources from existing customers
Refers customers to other departments and business partners appropriately
Seeks and maintains an active level of community involvement
Acts as primary branch contact in absence of Branch Manager
Maintains a general knowledge of the competitive environment
Completes all required training within predetermined time limit
Adheres to all bank regulatory, audit, and compliance policies and procedures