Office Manager - Social Work Dept
About The Position
The Office Manager partners with the Social Work department to ensure administrative tasks are completed properly and on time. Duties vary by assignment and may include coordinating meetings and projects, completing forms and paperwork, answering phones, directing visitors and staff, and providing exceptional customer service to internal and external parties. The position maintains department records and supplies, supports clinicians and patients with scheduling as needed, and handles survey records for patients at the start, midpoint, and completion of the program. The role requires discretion, confidentiality, and a collaborative, proactive approach to problem-solving. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The position requires prolonged periods of sitting at a desk and working on a computer.
Requirements
- Ability to function effectively in a stressful environment and remain calm in emotionally charged situations.
- Advanced knowledge of Microsoft Office applications and Adobe Acrobat.
- CPR certification required before assuming duties in a patient care setting.
- At least two years of administrative or customer service experience.
Nice To Haves
- Bachelor’s degree in a healthcare setting or related field preferred.
- Experience in a healthcare setting preferred.
Responsibilities
- Welcome visitors and direct them appropriately.
- Serve as the primary access point for the assigned department.
- Plan and coordinate meeting invitations, schedules, agendas, and materials.
- Schedule patient appointments as needed.
- Maintain comprehensive and accurate records using relevant spreadsheets, databases, and software programs.
- Manage the department’s main phone lines and direct callers to appropriate parties.
- Manage schedules for clinicians and patient exams or assessments as needed.
- Use a collaborative, proactive approach to problem-solving, particularly when working with other departments.
- Exercise discretion and maintain confidentiality when carrying out responsibilities.
- Maintain department supplies for employees and patients or families.
- Manage ordering for events and routine office needs.
- Maintain survey records for each patient at the start, midpoint, and completion of the program.
- Perform other responsibilities and duties specific to the assigned area.
Benefits
- Medical coverage through Cigna.
- Dental coverage through Cigna.
- Vision coverage through Cigna.
- Health savings opportunities.
- Employer-paid life insurance.
- Employee Assistance Program (EAP).
- 401(k) retirement plan.
- Generous paid time off.
- Additional voluntary benefit options through Cigna, MetLife, and New York Life.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
