Office Manager (Transportation Engineering Technician III)

Maryland Department of Transportation•Baltimore County, MD

1d•Onsite

About The Position

The State Highway Administration's (SHA) District 4 (Baltimore County) is currently recruiting for an Office Manager (Transportation Engineering Technician III) position. This position provides administrative and technical program support to the District 4 Traffic Engineering Division. The main purpose of this position is to manage the District Four Traffic Engineering Division's office operations, requiring thorough knowledge of the organization, policies, and programs under this office's jurisdiction. The District Traffic office responds to various customers, internal and external. The Office Manager supports the Assistant District Engineers – Traffic (ADE-T), Chief Traffic Operations Engineer, and the team leaders in preparation of citizen correspondence, customer complaint responses, and Administrator correspondence. This position responds to in-person, written, and telephone inquiries from elected officials, local government, community associations, internal offices, and the public concerning studies, reports, programs, policies, etc., and ensures that all Customer Care Management System (CCMS) and District Traffic Tracking System (DTS) requests are responded to and updated appropriately. The Office Manager manages a tracking database for all work assigned to the office and maintains all filing to ensure that all work is properly documented. This role also participates in developing organizational charts, procedural manuals, and standard operating procedures. Lastly, the Office Manager develops and maintains workflow processes in coordination with the ADE-Ts, Chief Traffic Operations Engineer, and Team Leaders and provides support to the office’s performance management and measurement efforts.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Three (3) years of experience in technical engineering related work in the areas of design, traffic, construction, materials testing, engineering surveys, maintenance, or planning.
One and a half (1 ½) years of experience in traffic engineering related work.
Possess a motor vehicle operator's license valid in the state of Maryland.

Nice To Haves

Excellent oral and written communication skills.

Responsibilities

Manage the District Four Traffic Engineering Division's office operations.
Prepare citizen correspondence, customer complaint responses, and Administrator correspondence.
Respond to in-person, written, and telephone inquiries from elected officials, local government, community associations, internal offices, and the public concerning studies, reports, programs, policies, etc.
Ensure that all Customer Care Management System (CCMS) and District Traffic Tracking System (DTS) requests are responded to and updated appropriately.
Manage a tracking database for all work assigned to the office.
Maintain all filing to ensure that all work is properly documented.
Participate in developing organizational charts, procedural manuals, and standard operating procedures.
Develop and maintain workflow processes in coordination with the ADE-Ts, Chief Traffic Operations Engineer, and Team Leaders.
Provide support to the office’s performance management and measurement efforts.