Office Manager / Receptionist Day One Program

Catholic Charities•San Francisco, CA

1d•Onsite

About The Position

The Office Manager/Receptionist for the Day One Program is responsible for supporting program operations by managing client intake, assessing eligibility, and assisting with application processing. This role serves as the first point of contact for applicants and community partners, ensuring a welcoming, professional, and client-centered experience. The position focuses on coordinating the flow of applicants, gathering and reviewing required documentation, providing accurate program information, and supporting timely processing of applications. The Office Manager works closely with case management and program staff to ensure efficient service delivery and continuity of care.

Requirements

High School diploma or GED required
Spanish language proficiency required
Strong organizational and time management skills
Ability to assess client needs and communicate program requirements clearly
Strong interpersonal and customer service skills with a client-centered approach
Ability to handle sensitive information with confidentiality and professionalism
Proficient in data entry and database management
Ability to work both independently and as part of a multidisciplinary team
Demonstrates cultural humility and ability to work effectively across diverse populations
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations
Fingerprints (Required Prior to the First Day of Employment)
TB Screening – Negative Tuberculosis Test (Required Prior to the First Day of Employment)
COVID-19 Proof of Vaccination (Required Prior to the First Day of Employment)

Nice To Haves

Additional experience in administrative or social services preferred
Experience working with housing programs, public benefits, or vulnerable populations strongly preferred
Experience in client intake, eligibility screening, or case management support is highly desirable
Knowledge of San Francisco housing resources and service systems preferred

Responsibilities

Serve as the primary point of contact for walk-ins, phone calls, and email inquiries.
Greet applicants and assess initial eligibility for the Day One Program.
Provide accurate information regarding program requirements, services, and referrals.
Schedule intake appointments and coordinate applicant flow.
Maintain a welcoming and professional environment for all clients and visitors.
Assist applicants with completing program applications and required documentation.
Review applications for completeness and accuracy.
Enter, track, and maintain client data in program databases (e.g., Case Worthy).
Coordinate with ADD to support eligibility determination and enrollment.
Maintain organized and confidential client files in compliance with agency standards.
Follow up with applicants regarding missing documentation or next steps.
Receive and distribute mail and program-related correspondence.
Maintain updated resource and referral information.
Support general administrative functions to ensure smooth program operations.
Other duties as assigned.