Office Manager/Operations Manager

Easter Seals Florida Inc•Daytona Beach, FL

2d•$48,000 - $50,000•Onsite

About The Position

Easterseals is seeking a dynamic, experienced Office Manager / Operations Manager to provide on-site leadership and operational support for our Dunn Avenue location. This role ensures the smooth day-to-day functioning of clinical programs while delivering an exceptional experience for our clients, families, and staff. As a key operational leader, you will oversee front desk operations, supervise administrative teams, support Audiology services, and maintain efficient, customer-focused office systems—all while upholding the mission, vision, and values of Easterseals.

Requirements

Minimum of 3 years in office management, operations management, healthcare administration, or related supervisory role required
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Office Management, or related field preferred (or equivalent combination of education and experience).
Prior supervisory experience preferred
Experience in healthcare, nonprofit, or human services environment highly preferred
Strong leadership and team development skills
Excellent organizational and problem-solving abilities
Commitment to high-quality customer service
Ability to manage multiple priorities in a fast-paced environment
Strong communication and relationship-building skills

Responsibilities

Oversee daily site operations to ensure efficient, high-quality service delivery
Lead and supervise Reception and Medical Records staff, including hiring, training, and performance management
Develop, implement and maintain SOPs and cross-training to support consistency and coverage
Support clinical operations, including Audiology scheduling, referrals, chart prep, and co-pay processes
Serve as the point of contact for escalated client concerns and ensure timely resolution
Foster a welcoming, professional environment for clients, families, and staff
Coordinate with IT, Maintenance, and vendors to address facility and system needs
Ensure compliance with medical records standards, safety protocols, and regulatory requirements
Supervise administrative staff in accordance with organizational policies
Manage hiring, development, performance, coaching, and conflict resolution