Office Manager / Operations Coordinator- Monster Tree Service of South Charlotte

Monster Tree Service • Matthews, NC

1d • Onsite

About The Position

Monster Tree Service of South Charlotte is a professional, growth-focused tree care company serving the South Charlotte area. We help residential and commercial clients with tree removal, pruning, trimming, stump grinding, and storm response services. We take pride in doing things the right way, with a strong focus on safety, quality, organization, and customer service.
We are looking for a sharp, dependable Office Manager / Operations Coordinator to help keep the business organized, responsive, and moving forward.
This Office Manager / Operations Coordinator role is the operational backbone of our business. You will help manage the front office, support the owner, keep financial and administrative processes on track, coordinate key office functions, and improve day-to-day execution across the company.
This is a great fit for someone who is highly organized, proactive, detail-oriented, and comfortable balancing customer service, office administration, and operational follow-through in a fast-moving small business environment.

Requirements

• 3+ years of experience in office administration, operations, office management, bookkeeping support, or a similar role
• Strong organizational skills and attention to detail
• Professional written and verbal communication
• Confidence handling phones, customer communication, and scheduling
• Working knowledge of invoicing, payroll, accounts payable, and accounts receivable
• Comfort with business software, email, spreadsheets, cloud-based tools, and learning new systems quickly
• Ability to manage multiple priorities without losing accuracy
• High level of discretion with financial and personnel information
• Proactive mindset with a strong sense of ownership and follow-through

Nice To Haves

• Experience with QuickBooks or similar accounting software
• Experience with SingleOps or similar CRM or job management software
• Experience with payroll systems
• Familiarity with social media management
• Experience in a small business, home services, construction, landscaping, or similar field environment
• Light video editing experience is a plus

Responsibilities

• Answer inbound calls professionally and route or resolve inquiries
• Schedule estimates and jobs
• Maintain accurate customer notes and records in company systems
• Follow up on pending quotes, customer questions, and post-job satisfaction
• Help ensure the office runs smoothly day to day
• Process payroll accurately and on schedule
• Manage accounts receivable, including invoicing, payment posting, and collections follow-up
• Manage accounts payable, including vendor invoice tracking and bill payment coordination
• Organize financial records for easy access and accountant support
• Assist with reporting, reconciliation support, and general bookkeeping accuracy
• Help manage email triage, calendar coordination, and priority follow-up
• Draft routine email responses and keep important items from falling through the cracks
• Support scheduling, deadlines, and day-to-day administrative execution
• Track and reorder key supplies and consumables
• Maintain simple inventory records and help prevent shortages
• Coordinate supply needs with field crews and support efficient distribution
• Help reduce downtime by keeping office and field support functions organized
• Schedule and post social media content using company-provided photos, videos, and brand guidelines
• Monitor messages and comments and respond to routine inquiries
• Assist with light video editing for short-form content
• Document office and operational processes
• Build simple SOPs, checklists, and reference guides
• Identify inefficiencies, recommend improvements, and help implement better systems across the business

Benefits

• Opportunity to work directly with the owner and make a visible impact
• Real ownership in a role that matters to the business every day
• Variety of work across operations, finance, customer service, and process improvement
• Growth opportunity as the company continues to expand
• Supportive team environment with clear expectations and room to improve systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed