Office Manager - Charlotte NC
Massey Services•Charlotte, NC
•Onsite
About The Position
Massey Services, a leading service company with over three decades of experience, is seeking an Office Manager in Charlotte, NC. This role involves managing customer interactions, administrative tasks, and supporting daily operations. Massey Services has a history of profitable growth and employs over 2,800 team members across multiple states, serving over 800,000 customers.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Background checks will be completed on all candidates considered for hire
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
