CORE Coordinator - Charlotte, NC Office

UnitedHealth Group•Charlotte, NC

8d•Onsite

About The Position

As the CORE Coordinator, you will support administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Knowledge of admission criteria and general agency services
Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase
Proven exceptional organizational, time management, communication, and telephone skills
Proven excellent customer service skills
Proven solid organizational and multitasking abilities

Nice To Haves

Associate’s degree
Familiarity with healthcare referral processes

Responsibilities

Receives and reviews referrals and ensures timely and accurate responses
Ensures referrals include all required elements
Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion
Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system
Communicates accurate referral information within CORE and to business development and clinical/operational teams
Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase
Serves as a liaison between operations and business development
Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions
Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services
Ensures non-admits are labeled timely, thoroughly, and accurately
Travel may be required