OFFICE MANAGER II (CMG Endocrinology Center)

Centra Medical Group•Lynchburg, VA

2h•$52,444 - $83,910•Onsite

About The Position

The Office Manager II independently oversees and provides on-site administrative and operational oversight to a single medical practice or site. The position supports the practice through a triad model with a Nurse Clinical Coordinator and lead Physician, and manages operational matters for all staff at the assigned practice. Responsibilities include accounts payable and accounts receivable, staff development and training, team engagement, staff scheduling, and overall business operations. The Office Manager II acts as a role model and drives Centra's mission, vision, values, and standards of behavior.

Requirements

High School Diploma or GED.

Responsibilities

Oversee medical practice business management, including coding invoices for payment, monitoring and analyzing monthly reports for variances, and managing office finances.
Direct daily practice operations, including staff scheduling, assigning work, ensuring staff training, managing employee performance, and ensuring adherence to policies, procedures, and regulatory requirements.
Identify operational gaps and develop and implement continuous quality improvement plans, including ongoing review and reassessment.
Collaborate with internal and external stakeholders to meet business goals, optimize strategic goals, drive team engagement, and meet or exceed patient experience goals.
Manage physician and advanced practice provider schedules to optimize safety and efficiency.
Audit and direct data entry into an electronic health records system; assist staff with managing patient message boxes so patients receive responses within the same business day.
Collaborate with the Nursing Clinical Coordinator and Lead Physician on quality improvement and regulatory compliance.
Review staffing plans, identify salary and non-salary expenses, justify expense variances, and develop action plans to increase revenue.
Review accounts payable and accounts receivable, manage collections, process invoices, and collaborate with Finance and Physician Revenue Cycle.
Track and assist the practice with reviewing and meeting Centers for Medicare and Medicaid Services (CMS) measures, American Nurses Credentialing Center Magnet Program standards, The Joint Commission standards, and Occupational Safety and Health Administration (OSHA) requirements.