Office Manager I

Holston Medical Group•Kingsport, TN

27d

About The Position

The Office Manager I is responsible for managing the effective day-to-day operations of the physician’s office for offices with 1 – 15 employees or less than 3 years of experience. The Office Manager I will work with the Providers, the Regional Operations Manager, the Nurse Manager, and the Charge Nurse/Clinical Leader to ensure that the office operates smoothly and efficiently between the front and the back of the office in a collaborative fashion. The Office Manager I will ensure that high visibility functions such as reception, check-in, check-out and referral meet Holston Medical Group’s Mission, Vision and Core values.

Requirements

Knowledge of managed care
Minimum High School diploma or equivalent required/ Bachelor’s degree in Health Administration preferred
3-5 years minimum experience working in Healthcare/Physician’s office with increasing level of responsibility
Prior experience of filing insurance claims/understanding of reimbursement requirements
Must be computer literate
Good interpersonal skills
Ability to communicate effectively – orally and written

Responsibilities

Ensure that the office is opened properly and each staff member is operating in the proper capacity
Take calls from staff members who are late/absent on any given work day
Rotate staff in or out as needed based on: Level of staffing Level of Providers Level of patients
Perform internal audits of: Registration Patient check-out and payment HIPAA OSHA Site reviews (Quality Assurance) Insurance/Credentialing/Chart Audits Appeals Employee timekeeping
Build strong relationships and teams within the office to support HMG’s mission
Recognize areas/employees that need training and provide the necessary training or education
Utilize EMR to update patient information and perform check-in and check-out functions
Work with other areas in HMG to facilitate needs (IT, HR, Finance/Accounting, Insurance)
Maintain attendance approvals in Kronos timekeeper for staff
Provide cash control for the office managed
Perform management in other offices as needed to fill in for other Office Managers
Enforce HMG company policies (turn around times, system usage, dress code, attendance, HIPAA, electronic media, confidentiality agreement, etc.)
Implement ongoing HMG system changes, workflows, and process updates
Field calls for patient complaints that come into the office or phone
Organize staff meetings and develop staff education sessions
Conduct Employee selection process (review applications, interview, hire recommendation)
Employee performance evaluations
Recognize and provide positive reinforcement to employees who are high performers
Corrective actions as needed documenting issues fully
Terminations as needed in conjunction with Human Resources
Address individual provider needs (equipment, personnel, organization, schedule)
Be an “ear” for patient issues and accolades for the Providers and Regional Operations Managers
Maintain attendance by exception for Provider in Kronos timekeeper