Office Coordinator I

Children’s Hospital of Philadelphia • Philadelphia, PA

3d • $21 - $26

About The Position

This role provides moderate level administrative support.

Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources.

Requirements

• High School Diploma / GED - Required
• At least one (1) year of administrative experience in office or clinical setting - Required
• Basic knowledge of administrative and office management processes, procedures, principles and best practices
• Familiarity with medical terminology and protocols
• Familiarity with HIPAA regulations
• Basic proficiency with electronic medical record software (EPIC)
• Basic proficiency with word processing software (Microsoft Word)
• Basic proficiency with spreadsheet software (Microsoft Excel)
• Introductory proficiency with presentation software (Microsoft PowerPoint)
• Strong verbal and written communications
• Strong customer service skills
• Strong interpersonal skills
• Solid organizational skills
• Solid time management skills
• Basic conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently within established guidelines
• Ability to collaborate with stakeholders at all levels

Responsibilities

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees