Office Manager I

Piedmont HealthCare PA•Statesville, NC

69d

About The Position

The Office Manager I oversees daily operations at a healthcare office and coordinates work activities and schedules to maximize the office’s potential. The role works with physicians and staff to provide an efficient, cost-effective, and positive patient experience, responds to patient concerns, and resolves work problems affecting care quality. The position maintains appropriate staffing and coordinates with Human Resources and the Director of Operations on recruiting, hiring, orientation, training, evaluation, and discipline. It supports employee engagement and development, cross-training, and coverage of non-clinical workstations as needed. The Office Manager maintains relationships with referring physician offices, supports practice visibility in consultation with Marketing, and serves as a public relations liaison under administration’s guidance. The role ensures that office space, supplies, equipment, and assistance are appropriately maintained; manages administrative and clinical inventory; arranges preventative maintenance and repairs; and adheres to OSHA standards. It implements practice policies and procedures, promotes specified administrative and collection practices, maintains inventory controls and office manuals, prepares requested reports, and works with Business Services to address collection problems. The Office Manager maintains confidentiality, supports compliance with HIPAA and corporate compliance standards, participates in professional development, and communicates and collaborates with administration and peers.

Requirements

A minimum of 3 years of healthcare industry experience.
Bachelor’s degree in Health or Business Administration preferred; 5 years of medical office management experience will be considered in exchange for a bachelor’s degree.
Knowledge of organization policies and procedures, practice procedures, computer systems and applications, medical practices and terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure sufficient to answer correspondence and prepare reports.
Skill in planning, organizing, delegating, and supervising; evaluating the effectiveness of existing methods and procedures; and operating office equipment and computer programs.
Ability to read, interpret, and apply policies and procedures; communicate clearly and effectively; set priorities among multiple requests; and interact effectively with patients, medical and administrative staff, and the public.
Ability to support all areas of responsibility and cover non-clinical workstations as needed.

Nice To Haves

Three years of supervisory experience preferred.
Bachelor’s degree in Health or Business Administration preferred.

Responsibilities

Manage daily office operations and coordinate work activities and schedules.
Demonstrate a positive, helpful attitude toward patients, personnel, and physicians, and administer policies and procedures consistently with the organization’s mission, vision, and values.
Work with physicians and staff to create an optimal patient experience; monitor patient flow; research and respond to patient concerns; and resolve work problems affecting quality patient care.
Maintain appropriate staffing and coordinate recruiting, hiring, orientation, training, evaluation, and discipline with Human Resources and the Director of Operations.
Foster employee morale, engagement, development, and office growth through approved in-services, seminars, and classes.
Perform duties in all areas of responsibility and cover non-clinical workstations as needed; ensure personnel are cross-trained to cover absences and changing patient flow.
Maintain relationships with referring physician offices, support practice visibility with the Marketing Department, and serve as a public relations liaison under administration’s guidance.
Ensure office space, supplies, equipment, and assistance are appropriately provided and maintained; manage administrative and clinical supply inventory; and arrange preventative maintenance and repairs.
Adhere to OSHA standards and guidelines.
Implement practice policies and procedures and promote best-practice procedures for Time of Service Collections, Unreconciled Appointments, and Meaningful Use Initiatives, meeting or exceeding group goals.
Develop and maintain PAR-level inventory controls, keep manuals updated, and provide clear basic office procedure instructions for PRN personnel.
Prepare reports as requested by Administration, Business Services, or Accounting; review collection problems and work with Business Services to resolve issues and enforce policies.
Maintain strict confidentiality regarding patients and personnel; adhere to Corporate Compliance and HIPAA guidelines; and participate in professional development activities.
Ensure the highest level of customer service.
Communicate with Administration, attend Office Manager meetings, participate in committees as requested, and collaborate with peers to foster teamwork.