Office Manager & Broker Care Concierge

Realogics Sotheby's International Realty•Bellevue, WA

9d•$69,103 - $86,776•Hybrid

About The Position

At Realogics Sotheby’s International Realty (RSIR), we are far more than a brokerage – we are experienced and dedicated professionals within our fields of brokerage service, storytellers, marketers, and trusted advisors specializing in luxury real estate, global referrals, and new developments across the Pacific Northwest. Through a blend of global reach, innovative marketing, and local expertise, we deliver an unmatched experience for our clients and industry partners. The Office Manager & Broker Care Concierge is a dynamic leadership role that serves as the operational heart of the branch. This individual is responsible for both managing the branch office and its Broker Care staff while also directly providing a five-star, concierge-level experience to our esteemed brokers. The ideal candidate is a proactive and meticulous professional who leads by example, seamlessly executing daily administrative, marketing, and listing support tasks while fostering a collaborative, high-performance culture. This position reports to the Broker Care Manager and the Branch Manager.

Requirements

Minimum of 2 years of management experience in an office setting, including direct supervision of staff.
High proficiency with the Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint).

Nice To Haves

Associate or bachelor's degree in business administration, communications, or related field.
Knowledge of Washington State real estate practices and procedures.

Responsibilities

Oversee all aspects of the office environment, ensuring it is professional, organized, and client-ready at all times in keeping with luxury brand standards.
Support the hiring, training, development, of office Broker Care staff, conduct performance reviews, manage schedules, and foster a culture of teamwork and excellence.
Manage inventory, budgets, and procurement for all office supplies and marketing materials.
Ensure all office equipment (copiers, A/V systems) is fully functional, troubleshooting issues and coordinating with vendors for maintenance.
Manage all branch-level records and agreements, ensuring timely renewals.
Serve as the primary point of contact for broker inquiries, providing timely, accurate, and gracious support.
Lead the new broker orientation for the branch to ensure a smooth transition into the firm.
Manage the full listing lifecycle in the Northwest Multiple Listing Service (NWMLS) and RSIR Connect, from data entry and verification to status changes.
Perform initial compliance checks on listing documents before routing for final approval.
Act as a knowledgeable liaison between brokers and other departments, including Accounting, Marketing, and IT, to resolve issues efficiently.
Coordinate with vendors for the timely installation and removal of property signage.
Produce and customize high-quality, on-brand marketing collateral (brochures, flyers, presentations) using company templates and platforms.
Assist and guide brokers in leveraging the firm’s suite of proprietary marketing technologies.
Perform quality control audits of listings on syndication platforms (e.g., sothebysrealty.com, Zillow) to ensure brand consistency and data accuracy.
Prepare, print, and professionally bind materials for listing presentations and client meetings.
Partner closely with the Branch Manager, providing regular updates on broker activity, staff performance, and operational matters.
Plan, budget, and execute branch sales meetings, office events, and client receptions.
Warmly greet all brokers, clients, and guests, creating a welcoming and professional atmosphere that serves as the first impression of the brand.
Actively participate in company-wide initiatives to promote a positive and unified team culture.