Freedom Homes Office Lead - Troutman, NC

Clayton•Troutman, NC

2d•$23•Onsite

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. This role serves as a key administrative support and communication liaison within the Home Center, ensuring smooth daily operations and a positive experience for clients and staff.

Requirements

Proficient in Microsoft Word, Excel, and Outlook Express.
Able to multi-task and adapt to changes with ease.
Strong written and verbal communication skills.
Possess strong customer service skills.
High School diploma or equivalent.
Professional demeanor and appearance.
Able to comply with all company policies and procedures.
Must be reliable and dependable.
Able to work effectively and efficiently in a team environment.
Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
1-3 years tenure and/or related experience.
Must be able to complete tasks and role requirements independently.
Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery.
Occasionally move furniture décor, and complete light cleaning.

Nice To Haves

Competencies: Time Management, Quality Focus, Adaptability, Planning and Priority Setting, Composure and Resiliency.

Responsibilities

Assemble, update, and maintain customer files, ensuring compliance with record policies.
Assist Home Center team members with sales, marketing, human resource, and other business processes by liaising with the Home Office.
Prepare sales packages, complete parts orders, submit billback requests for payments, and schedule contractor services.
Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence.
Serve as a point of contact between departments or individuals, relaying messages and ensuring effective communication.
Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience.
Assist customers with general questions and accurately route phone calls and messages.
Assist with office compliance and internal audit preparation.
Collect invoices, schedule contractor payments, and make bank deposits.
Operate and perform tasks associated with Vantage, SES Pro, and My Home Service.

Benefits

Hourly wage of $23.00 depending upon experience.
Flexibility to create their own health, dental, and vision benefits package (for full-time team members).
Competitive 401K programs including investment options and company matching (for full and part-time team members after one year).
Paid parental leave.
Employee Assistance Programs.
Paid time off.
Paid holidays.
Paid time for Team Members to volunteer to causes through the Clayton Impact program.
Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational).
Home Centers are closed on Sundays.