Office & IT Administrator

Jotun • Houston, TX

11d • Onsite

About The Position

Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for penguins in the local company. In this role, you’ll be the go-to person for ensuring smooth IT operations across our Houston office and beyond. Your responsibilities will include: Supporting end-users: Troubleshoot IT systems and software, manage caretaker tickets, and provide training so our teams can work smarter, not harder. Collaborating with vendors: Coordinate installations, devices, and components to keep daily business running seamlessly. Ensuring compliance: Oversee maintenance contracts and licenses, conduct regular reviews, and keep us aligned with industry standards. Driving digital transformation: Lead improvement initiatives, train users, and champion new solutions that move us from manual to digital ways of working. Providing global support: Deliver 2nd-level IT assistance to emerging markets, ensuring requests are resolved efficiently and SLAs are met. Onboarding & equipment management: Help new users settle in, support existing colleagues, and manage IT equipment delivery and returns. Monitoring performance: Track incidents, events, and service requests, reporting KPIs to ensure service excellence.

Requirements

• BA +>1 years’ experience
• ITIL Foundation
• English proficiency
• Experience in IT infrastructure for relevant companies
• Detailed knowledge of Microsoft 365 tools / Sharepoint
• Knowledge of IT projects (software and hardware)

Nice To Haves

• Experience with Fortinet / MERAKI/ CCNA (desirable)
• Experience with Power Automate tools will be a plus

Responsibilities

• Troubleshoot IT systems and software
• Manage caretaker tickets
• Provide training to teams
• Coordinate installations, devices, and components with vendors
• Oversee maintenance contracts and licenses
• Conduct regular reviews and ensure alignment with industry standards
• Lead improvement initiatives
• Train users on new solutions
• Champion new solutions for digital transformation
• Deliver 2nd-level IT assistance to emerging markets
• Ensure requests are resolved efficiently and SLAs are met
• Help new users settle in
• Support existing colleagues
• Manage IT equipment delivery and returns
• Track incidents, events, and service requests
• Report KPIs to ensure service excellence

Benefits

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team
• A supportive and inclusive company culture
• A focus on having fun together through team buildings and social activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level