Office Coordinator

Island Realty•Mount Pleasant, SC

11d•$16 - $20•Onsite

About The Position

The Office Coordinator is responsible for a variety of administrative and operational tasks to ensure the smooth functioning of the office and support for the ICI department. This role involves managing communications, scheduling, inventory, data entry, and assisting with guest services and employee supervision. The Office Coordinator plays a key part in maintaining guest satisfaction and upholding company standards.

Requirements

Proficiency in answering incoming calls, emails, and texts and responding appropriately.
Ability to maintain accurate inventory counts.
Skill in ordering supplies and equipment.
Capability to generate weekly and daily schedules and task assignments.
Experience in assisting with material preparation.
Familiarity with billing/invoicing related to contract cleaners.
Accuracy in data entry into online systems.
Willingness to be trained as a backup for payroll.
Ability to input and monitor task completion.
Skill in dispatching requests.
Experience in assisting with employee supervision and field communication.
Ability to work closely with other departments to ensure guest satisfaction.
Cross-training capability with other departments (e.g., Laundry).
Proficiency in inputting work orders.
Ability to assist in developing Quality Assurance Standards.
Strong communication skills for relaying pertinent information.
Cooperative work ethic in developing equipment standards.
Ability to provide general property services information to guests.
Skill in resolving guest issues promptly and effectively.
Experience in assisting with policy and procedure development.
Proficiency in performing administrative duties such as filing, photocopying, and typing.

Nice To Haves

Experience in the ICI department.
Familiarity with VRHP standards.
Experience with Isle Fix It (IFI) systems.

Responsibilities

Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner
Maintain on-time opening and closing of office daily
Maintain an accurate inventory count
Order supplies and equipment as needed
Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs
Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs
Assist with billing/invoicing related to contract cleaners
Complete data entry into online systems accurately
Be trained as a backup for ICI related payroll
Input and monitor completion of daily tasks
Dispatch all housekeeping requests appropriately
Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field
Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction
Work closely and cross-train with Laundry to ensure exceptional guest satisfaction
Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival
Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)
Work cooperatively with all Company employees in developing Company Equipment Standards
Provide general property services information for guests as needed
Resolve guest issues promptly with great care and effectiveness
Assist with the development and implementation of policies and procedures
Perform or coordinate all administrative duties such as filing, photocopying, typing, etc.
Other tasks as assigned by supervisor